The Ridge at Chestnut Apartamentos

The apartment is nice, but there are so many issues with the management. They fail to provide any notification of any changes or updates. The office personnel only had one helpful person while the others aggressively pushed against my concerns with the apartment. They do not care about the people in the apartment, but just getting their money.

My experience thus far "All Praises".
All of my concerns and/or maintenance matters have all been addressed and/or resolved in a timely manner.
Maintenance has been thoroughly professional and will explain everything to you and ensure you have a good understanding regarding the situation.
Management and office staff are all so welcoming and professional. On any given day it is highly probable you'll speak with management without an appointment. Also, management actually answers the phone and... listen without over talking you or rushing off the phone.
Everyone will either speak and/or wave to you.
It has been genuinely nice and refreshing. Lee mas

I moved here November 2021 and will say this is the worst place I have ever lived and I’m ready to break my lease. When I did the walk through, the appliances were all black and updated. The apartment I was actually moved in to had very outdated appliances that didn’t even match. My fridge leaks to the point I have to put a cup in there to catch the water everyday. My stove was also broken. My carpet in my front room is not even attached to the floor and there is a big space where you can see... what is under it. The elevator is always down and pets pee in the halls and on the elevator. It smells HORRIBLE. Also, people leave trash literally everywhere, some don’t even take their trash out, they just put it in the hallways or in the laundry room. There was a used condom in the elevator and someone left a whole plate of food as well. Someone from the 4th floor threw a gallon of frozen milk off the balcony and it busted my front windshield to my car. I went to the office and the leasing manager only advised me to call the police. There was no empathy nor were things resolved. My neighbors fight literally every day. And all you hear all night are dogs barking and gun shots as if people are shooting off their balcony’s. The walls are paper thin. You can hear someone urinating from another unit. The carpet in the halls are beyond filthy. People are always breaking into cars and a key is suppose to be the only entry into the buildings. The fire exit doors are unlocked so random people hang out in the halls all the time going around checking people’s house doors to see if they’re unlocked. Management never responds to emails. This place is beyond disgusting. I wouldn’t even advise a homeless person to live here. They need to be shut down. Lee mas

My wife and I have been at the Ridge at Chestnut since fall of 2017 and have really enjoyed our experience here! Our apartment in the gardens feels really homey and is very spacious. The maintenance staff is friendly and quick to fix things that we report. The office staff (management since November 2018) has been great to have in our corner. Both of the previous two management companies weren’t very good and did not seem to care much. The current management isn’t that way at all! They are good... at upkeep of the complex, have regular communication via email and letters, and have even started accepting packages on behalf of residents to keep them in a secure place. Thanks for all that you do and being a great place for us to call home! Lee mas

We have lived here for a little over two years and have seen drastic improvements with the new management. Fixing up lots of things that have gone to the wayside like exterior finishes and the way they work with tenants (friendly and helpful when you go to the office or call on the phone) We have always gotten a quick response when we put a maintenance request, fixed within a day or two at the most. We appreciate that they started taking packages at the office again and have Saturday hours if we... are busy during the week. Thanks for making improvements and we look forward to what is to come! Lee mas