Whispering Lake Apartamentos

Over priced, no parking, cars get towed for no reason, raccoon infestation, cars get broken into, moldy and gnat infestation

DO NOT MOVE HERE. We've lived here for over two years and now have been hit with charges we were NEVER notified about. We're now being charged twice for trash. The office staff is absolutely worthless.They are rude and never answer the phone. When we called to ask about these charges we were hung up on and then told we've always been charged, even though the employee said she's been here since may and really had no clue. When pushed further on why we're now facing these new monthly charged (one... of which is for community electric that is ALWAYS ON) she said we would have to call corporate but then refused to give us that number. This is after I started emailing them back in September but gave up until today because they simply stopped responding to the email. The lake is littered with trash as is all the walkways and grassy areas, theres broken glass and nails all over the parking lot (we've had to replace four tires since moving here), we've had TWO separate instances where a residents have been shooting guns off in the complex, we've had our cars vandalized and plates stolen while here. Save yourself the stress and just move somewhere else that actually gives cares. I know we will be moving when our lease is up. Lee mas

To start the management staff is terrible to get into contact with both phone and or email. Unless you have a job where you can walk into the office during the week between 9-5 good luck getting a timely response. Next, good luck using the work out room because it’s only open when the offices are so if you have a second or third shift job you will have no issues using it, but if you have a 9-5 you’re never going to be able to use it. Third, additional changes with a mandatory valet trash and... door alarms (which by the way does nothing to actually help you identify via video if someone was to break in). They will not even entertain the option of dismissing that charge if you bring a better system of your own in that you already pay for. Next on this list parking; parking here is terrible. Expect to have to park at the other end of the lot every night unless you are able to get home prior to 5pm and even then many nights you’re still having to park half way down the lot. Do not base your decision off the pictures provided are nothing like the actual apartments. Kitchen appliances are all from the 1960’s the only newer appliances were the washer and dryer. Valet trash is useless, along with how they handle the water and sewer bill. It’s not per individual apartment, but it’s per building then divided by the number of residents in that building. So in short terms… you’re paying for other people’s water and sewer along with your own and you never see the full amount of them and how many people are living in your building to say they are calculating it correctly. I seriously recommend you do not move in here. It’s not worth the hassle or the cost for how outdated these apartments are.

Only good thing I have to say about this property, is the maintenance staff is responsive and friendly. I’ve had several tickers put in and within a week or so repairs were made. Outside of that. Do not move in here. Lee mas

Literally infested with racoons- they were in our vents to where we could see them peaking through the vents and even sleeping in front of them with their hair poking through - went on for 8 months WITH NO RESOLUTION. management ignored calls and did nothing for this issue- at one point they sent out unqualified handymen who to their credit did try and catch a racoon with me in my vent but did not help the issue. constant fleas and ticks because of the racoons. smell of animal urine and poop... coming through the vents- half the vents didn't work. racoon urine literally leaked out of the ceiling into my apartment

Crime and theft constant - these are really unsafe apartments- gunshots going off right outside the window of my children at night- people stealing catalytic converters- went to get an oil change and they had to pull a sawzaw blade out of mine and weld it shut.

maintenance fixed nothing- no working dishwasher the entire duration of a 15 month lease- when our dryer broke they replaced it with a older one that hardly worked.

no resolution from management on any issues- you can tell half their good reviews are fluff 5 stars and the other half are people that haven't even moved in yet - they just shove giving them a good review down your throat so you feel like you have to give one before you move in if you don't believe me go and read them.

Don't move here - YOU WILL DEAL WITH THESE ISSUES- and they raised rent dramatically from when I rented- literally over 25%- you will regret it. I have pictures and videos of the racoon issues among other issues. Lee mas

Employees have been great at communicating and in a timely matter, this includes maintenance. We had a couple of issues when we moved in which were quickly resolved. The community is peaceful and very maintained.