The Reserve at 77 Apartment Homes

I just renewed my lease with the Reserve at 77 Apartments, I chose this complex because I was looking for warmth, comfort, and a positive environment, I found it here. And when it was time to renew there was no way I could leave so I made the decision to renew, it was an easy, clear process, I look forward to another year of calling this place home once more

I rented from the reserve at 77 for 2.5 years, and in that time, my apartment flooded 4 times from the unit next to me, they found high levels of asbestos, and I found mold throughout all of my air ducts. The worst part of all, however, was the leasing agent in the office. Flo managed to offend both me, my mother, and my father when we simply asked her a few questions regarding moving into another unit. I honestly don’t understand how she hasn’t been fired, whenever she is at the leasing office,... she keeps all the doors locked and ignores anyone who tries to come in for help, we had to go as far as sit in front of her and make her do her job in front of us, in order for her to respond to a simple email, which we had asked her to respond to 15 different times throughout a 6 day period. She was directly disrespectful to my mother and I and told us that they she couldn’t help lower the cost of rent even though large amounts of mold and asbestos were found. Lee mas

This is the worst place I have ever lived, Expensive for what you actually get, You have to pay for your own laundry while others steal or Remove your clothing to take the machine time, Also infested with roaches and black mold as well as the office refusing to answer the phone for residents!

As you probably should with any rental situation, make sure you take pictures and document any little detail that could possibly be held against you on that move in form. Check ceilings, walls, baseboards, bathtubs, windows, closets, floors, carpet, cabinets, EVERYTHING before you turn in that form and document as much as possible.

I moved into this complex in March 2022 knowing it would just be for 6 months. There were damages that were already present in the apartment which the leasing agent... even pointed out. I mistakenly didn't document everything on my move in form so that was my mistake. After moving out September 2022 I was EMAILED a statement of charges for $275; $100 of which was for cleaning and $175 was for damages. I had to ask to even be presented with the pictures that were taken of these damages, two items of which were on my move in form. I spoke with an apartment rep after reviewing the form and pictures and she said she would speak to her supervisor about reducing the charges by $50 for those documented damages.

The next day I receive an email from the billing company that no charges would be waived. I call back and ask about the $50 and could they compare the results from the last tenant to prove the damages were already there. All she could find from the previous tenant is that there was some trash that needed to be removed and a broken window (which I was not charged for). But it appears they went through with a fine tooth comb when I moved out. When I asked why her response? "Different employees, I guess?"

The billing company was willing to give me the $50 after the complex finally came back and said the charges were indisputable, even though they had to go by what was on the move in form but couldn't give me the same consideration. I HAD spotless rental history and couldn't afford for this to go to collections nor could I afford to fight it in court so I had to go ahead and make the payment and I am disgusted. Lee mas

At first glance and even on viewing it seems nice, reasonable, and friendly neighborhood. Well it’s not. First off prior to moving in they refused to let us see our ACTUAL apartment “due to covid” so we walked in not knowing what the home actually looked like. The first couple months we had a leaky ceiling which over time after some maintenance patch work got fixed but in a couple of months will need more work. Office staff is rude. They don’t answer phone calls and only respond to emails or... complaints via website. They even go as far as AVOIDING there own renters call (I called several times from my personal number NO answer, once from a fake caller ID they pick up first ring). Over the summer our A/C went out and after going back and forth for 3+ weeks in 90-100 degree weather was finally fixed. (They provided us with ONE window A/C unit for a 2 bedroom apartment and when we complained about it pretty much told us to be grateful or give it back). I’m a pretty clean person but for some reason I could never get rid of the roaches. After three months of living there our rent went up $60 for additional “community fees”. The amenities you pay for are very lack luster. The gym has bare minimum equipment and the pool was closed half the summer due to vandalism or it not being properly cleaned it up to par. More or less The Reserves will never get my money again and I would not recommend this to anyone. It wouldn’t even be that bad if the office staff were a little friendlier but they lack customer service skills completely. Lee mas