Haven on the Lake Apartamentos

This entire apartment complex is a waste of money. They don't maintain anything. The amenities are always broken or closed and there is trash everywhere. They can't even have the grass cut regularly or have the dumpsters emptied often enough.

They will also not fix any maintenance issues. The apartments are old and constantly have issues. Their response is to say it's fixed without even coming through the door to do anything!

I have had a leak for two years! They finally fixed it and I have... another leak! It is impossible to get anyone on the phone. I have to go in person and then they just write my name and phone number down on a post-it and say they will call. They never call back and still don't fix it.

The office people are unhelpful and rude. They never bother to help once the lease is signed. Then they'll raise the rent 20% every year. Lee mas

I lived here for two years from 2021-2023. The Heat went out for a few days on the coldest day of winter, and I had to stay somewhere else for those few days. The AC went out during the summer multiple times. My sink plumbing in the kitchen was flooding the apartment below mine. When it came time to move out, I let them know I wasn’t renewing a month and a half before my lease expired instead of two months. They charged me for an additional 15 days, when I wasn’t even living in the apartment.... Informing them that you aren’t renewing two months in advance is a courtesy, not a legal obligation. Now we are in a legal battle because they charged me for days I wasn’t even occupying the apartment. They are money hungry. You can find better places for the cost of rent here with better management and better quality apartments. Lee mas

The day of us to move in we wanted to discuss a lot of miscommunication going on. We bought our parents and family friends to help us all have a understanding of where the confusion was coming from. The property manger cam out and told us that they can't discuss the content of the lease with anyone outside the lease. That was perfectly understandable, so we went outside to tell parents what she told us about how they can't discuss the lease with anyone outside the lease. We did not know the... property manager followed us out until she started to yell at us " I never said that! I never said that! I said we cannot discuss the lease with anyone outside the lease!" keep in mind she is yelling this outside the leasing office. My roommate and I look at each other in confusion then the Property Manager speaks up again " I just don't understand it! Why bring up all these issues now? Why bring up all this on the day you move in?!" Understand this we have had issues with communication all the time. We would call during opening hours and no one would answer and my roommate and I would not have time to come up to the office majority of the time because we work everyday of the week. It was a constant game of phone tag. We ended not moving into this place because the manager told us to decide that day to move in or not and we choose not to move in.

If you love:
poor communication
Being yelled at by the Property Manager
no washer in the two bedroom
paying extra to wash your clothes
being overpriced for everything
People never answering the phone Lee mas

Save yourself from a lot of stress this place has the worst management in the front office also the maintenance, don’t expect anything to be fixed you’ll be waiting for months, glad I left there after a year of living hell. Pls stay away !!!!

Have had one leak in the utility closet that took over the weeks to address, and three waste water backups, the latest flooding the apartment. Have lives here less than two years.
Band-aid repairs for major problems. Monument Property Management seems to care more about getting the vacancies filled then handling the needs of the residents already renting.