Windsor Lake Apartamentos

I am resident of the Windsor Lake Community. Let me save you the hassle and trouble as my experience here has not been pleasant. The unprofessionalism that the office staff displays from the regional manager down is so unacceptable. The office staff does not answer the office phone ever. There are rarely ever any follow ups regarding matters that should have been taken care of prior to me signing my lease (leaks, malfunctioning cabinets, loose door knobs, the list goes on). Along with unresolved... matters not being taken care of, you will be charged unnecessarily fees with little to no explanation. Even with renters insurance, I was charged as if I didn’t have any and do you think I have been refunded my money.. NOPE! The lack of communication and unprofessionalism is what has cause this apartment complex to suffer. No one is on the same page. Please do not stay here. Save your money and go where you feel valued. Lee mas

I couldn’t have picked a worse place to live if I tried! It’s quiet enough and I love how close it is to shopping, but that doesn’t even begin to make up for the agony we have been put through since moving here. For example, our bathroom ceiling started leaking around 11:30pm on Friday, January 30, 2020. I called emergency after hours maintenance and the guy shows up over an hour later just to tell me nothing can be done until Monday. The ceiling leaked all weekend. We had to stay in a hotel.... They finally come “fix” the leak and leave a gaping hole in the ceiling which was finally haphazardly closed up and spackled over with the painter saying he would return the following week to sand and paint. He has yet to ever show up again. A few days after the hole was patched, the leak started again. I put in a maintenance request and followed up with a call to the office but it, once again, took over a week for maintenance to come check it out. Now the hole is back in the ceiling but I guess at least it’s not leaking anymore (knock on wood). Again, this has been going on since January 29th. It is now March 26th. We have been patient and understanding, but they took advantage of that and continue to inconvenience us. Management and maintenance has had ample opportunity to make this right and now they want to look at me crazy when I tell them I’m done being polite and patient. They need to get rid of some of the absolutely useless office workers and hire more/better maintenance. I have asked management multiple times to pass along my info to corporate and I have also given a call to corporate myself but I have yet to actually speak to anyone. It seems corporate is just as awful as the management here. Once you sign the lease, they do not care anymore. Additionally, there is always garbage all over the ground and the outside trash cans and dumpster are constantly overflowing. The entire place needs updating as far as plumbing, paint, fixtures, etc. This is supposed to be our home. All we wanted was to have somewhere to feel comfortable and safe, but this is not it. If you are even considering these apartments, do yourself a favor and RUN!!! Lee mas

Do not waste your time on this place! My parents have been in bad health conditions due to the continuing leaking of the windows and the constant mold in their house for 10 years. They have not removed the mold and my mother is still sick!Stay far away from this place

Getting repairs done in this apartment is like pulling teeth. Less than a month after being in the apartment, our bottom lock on the doorknob to our front door would not unlock from the outside, so we were only able to use the dead bolt, which was also difficult to lock and unlock from the outside. Maintenance came and replaced the doorknob. However, it was with a doorknob that had no lock. It was June 26th before we finally had a doorknob that locked. (The original request was put in on May... 13th.) We have also continually had issues with our AC. It has always run at least 4-5 degrees higher than it was supposed to. Now, whenever we run it, it freezes. We have put numerous maintenance requests in and it is still not fixed. At the moment, it is cooler outside than it is in our apartment. That is unacceptable. My roommate had not slept in her room in over a week because it is too hot. We have been told we have a leak twice now. No one has done anything to fix it. All they have done has been to pump the unit with Freon. The last time they did this, the unit never truly cooled down. The lowest it got was 76 degrees. By the time we got home from work the next day, the unit was frozen again. I was told last night to turn the unit off completely. So now we are living with no air whatsoever. Needless to say, I do not plan on staying here. August will be four months into our lease and we are counting down the days until we can get out. Lee mas

I enjoy living at Windsor Lake. The location is perfect for me and the area is kept clean. I live alone and have never felt unsafe at night taking my trash out or walking my dog. They have a walking trail that surrounds the lake which I see people using a lot. Office is prompt with my requests and maintenance is friendly and efficient. For the square footage and price it’s a no brainer.