1/5/24
College Student
I've lived here for a couple years. First off, the price and location can barely be beat for college students. No complaints there. However, the security, visitor parking, and upkeep leave much to be desired. In terms of security, l've seen people straight up squeeze themselves through the bars of the fences. The fence and entrance gate are pretty much to give you the illusion of security and nothing else. The sidewalks are covered in decaying dog poop and l've seen multiple possums walking in... the bushes outside my balcony. The visitor parking is horrid, leaving maybe 20 spots at most for everyone to fight for. If your family members don't make it to parking in time, expect them to be towed off the premises with haste. I also put in several maintenance requests over the years, all of which were marked complete and ignored. The random man they hired to install new balcony lights was the first one to show any interest in the broken balcony door, and he fixed it for free when I asked. Lastly, the staff regularly enter apartments without knocking first. I've had experiences with staff only knocking once they enter the apartment, and once they came in while a family member was changing. Eagle Flatts is better than nothing, but it definitely has room for improvement.
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Administrador de la propiedad en Eagle Flatts respondió a esta revisión
Thank you for taking the time to share your experiences from the past few years. We're glad to hear you find the price and location to be a good fit, but we're deeply sorry that other aspects of your stay haven’t met expectations. We take security... seriously and are concerned by your observations about the fencing. We'll be reviewing this with our team to ensure it provides the protection our residents deserve. Regarding cleanliness, particularly the sidewalks, we agree this is unacceptable, and we'll work with maintenance to address this immediately. We understand the frustration around visitor parking, and we're actively exploring ways to improve the availability of spots and better communicate our towing policies to avoid issues. The lack of follow-through on maintenance requests is especially troubling, and it's clear we need to improve our system for ensuring requests are properly handled. I’m glad the balcony light installer was able to assist, but this should have been addressed by our maintenance team earlier. Finally, your concerns about staff entering apartments without proper notice are very important. We will address this with our team to ensure that all staff respect residents' privacy and follow correct protocols. Your feedback helps us identify areas for improvement, and we truly appreciate your candid review. If you'd like to discuss any of these issues further, please don’t hesitate to reach out directly. We're committed to making Eagle Flatts a better place to live.
