Van Mark Apartamentos

I've been living in Van Mark for almost three years and have barely gone two months without something needing to be repaired and each time a repair is needed, it takes longer and longer for that repair to happen. Here are a few examples:

I submitted a request for the doors to the laundry area two months ago and they still haven't been repaired. This problem has been going on since we moved in two and half years ago. They come in, do a temporary fix and a month later, they're falling again. At... this point, it's a safety issue as I have small children and the doors will fall at any time simply from just walking down the hall. 

The light in the kitchen was going out  every week and it would take up to two weeks to get a light bulb changed and that didn't happen until I called and said I was having to use a ring light to cook. After dealing with that for about two years, they finally replaced the lighting with what they're putting in the renovated apartments. So we no longer have that problem. 

Last year (2022) we went DAYS ((starting December 23rd and last through December 29th)  without heat in the middle of a winter storm where temperatures were in the low teens.   

It was really nice when I moved in almost  three years ago,  but now it is HORRIBLE. Do not get your hopes up for "lush landscaping" The grounds are not well kept at all. The pool didn't open until July, was only open during office hours when most tenants are working and we had to travel through the office to enter the pool because for some reason, they refused to unlock the entrance to the pool. The pool closed the first week in August. So we're paying for amenities that we can't freely use.

The rent is increased with each lease renewal, yet no upgrades or improvements are made. So I don't understand what the increase is for. Apparently, they're under new management, but no one else is ever in the office and no one ever answers the phone or returns a call. This apartment complex has gone from good to horrible since we moved in. It's certainly not worth the monthly rent and the renewal increases. Lee mas

I was very excited to move into the spacious “newly remodeled” apartment. I could not be MORE DISSAPOINTED with this APARTMENT COMPLEX ANS IT MANAGEMENT. There are a lot of structural issues(my dining room window is literally separating from the foundation) and equipment issues with the apartment. My second month here and I have had to deal with the improper transfer and shut off of my electricity and then being charged for it. Several cosmetic issues (like leaking sink, falling celling fans,... non working dishwasher and electric plugs, etc.) that were fixed (ceiling fan is hanging again) and another main issue of non working heat system. I had to heat my home with my oven after putting in several work orders explaining in detail the issue I was having. Finally I receive a call on July 8th stating that the building was not safe and that we will have to move to another unit and a credit will be provided on my August rent. After several conversations and even going in and the first to pay my rent only to me told to wait until they figure out the credit for me having to move and that I should be getting a call later that day. No call was received and the next three days I went to leasing office to find out what was going on only to find the door locked. Today I go in to be told I need to pay the whole amount which I had no problem doing only to see they have added a late fee. The communication and upkeep of this complex is horrific I would not recommend this apartment complex to anyone and I will be reporting them to the authorities. Lee mas

I did an online complaint on Monday 06/26/2023 and it’s Thursday and no one has addressed the issue. I’ve been living on the property in Ridgeland for almost three years and it’s been horrible. The community is quiet but as far as getting issues addressed when things inside the unit are not in order it’s awful. I have dealt with the previous and current management and neither have been efficient. It is summer in MS and my air isn’t working. The unit won’t turn off. My only alternative to an... expensive light bill is to allow the unit to run endlessly. The staff simply don’t take their responsibilities serious. Lee mas

Do NOT LIVE HERE. The other bad reviews is telling the truth!! Maintenance men don’t know what they doing and don’t want to do their job!! Bad roads!! Gates be breaking down!! What’s the point in having a back gate if you can’t get in through the outside( using your gate key)?? This whole apartment complex needs upgraded from the people in the office to the units! The only good thing about this place is that the unit is spacious but it is not….. I REPEAT NOT!! WORTH LIVING HERE

Wouldn’t live here more than a year. Terrible customer service, maintenance is almost unavailable. Takes 2-3 weeks for something as simple as a lightbulb change. Terrible paint jobs on the inside. Not very clean upon move in. Terrible for kids. They don’t care when people speed through and blaring music to the Mac shaking your whole apartment and reving their engines throughout the day.