13/2/25
Third parties and fees
For perspective, I moved into the Anderson floor plan immediately after construction was complete on the building I am in in 2023. Originally, everything was pretty good, the cost was very high for the minimal amenities at the time and the application process was expensive and atrocious, but it's close to my work so I was willing to deal with it. However, I'm not sure what changed, but in summer 2024 things started to go downhill. The property management started to change the pet screening... process, which caused increased costs and fees (and required I sign up and send my personal information to a third party) on top of the monthly fees I had already been paying. Another example is the package system, before UPS/FedEx would deliver to my door with no issues, we maybe had 2 mis deliveries in the year before but frankly that was acceptable due to the newness and layout of the apartments. Now, all packages are sent to a disaster of a storeroom 1/4 mile away from my unit, where I had to sign up for yet another 3rd party to even get access to the storeroom, the room has every single residents' packages just lying around in a total mess I had to dig through to find anything. The parking lot is a disaster this winter, very minimal snow plowing, massive ice dams around the road. Some of the positives of the last year, the new clubhouse is beautiful, the maintenance and grounds keeping teams are fantastic, and do a great job of keeping the property clean and responding to maintenance issues, always have a great attitude.
Reseña de Apartments.com
Administrador de la propiedad en 19th & Graf Apartments respondió a esta revisión
We apologize for the inconvenience you've experienced with the pet screening and package system, and appreciate your detailed feedback. We're glad to hear you enjoy the new clubhouse and have had positive experiences with our maintenance and... groundskeeping teams. Please contact the office directly to discuss your concerns further.
