Amberton at Stonewater Apartamentos

Staff members are very cooperative and supportive. Very neat and clean rooms.

Great Location and helpful staff, maintenance is good in all the apartments. Aver all nice property

I just want to start off by saying all of the good reviews you see here are all fake, and they are all written by the staff themselves to make the place sound nicer. The walls here are paper thin, and you can hear every little thing that goes on in this apartment complex. It isn't the resident's fault as I can hear everything from a sneeze, to conversations being had. On top of that the maintenance here has been the worst we have experienced. They are lazy, take months to show up to fix things,... and have even had an emergency happen and hadn't had it fixed in days. The office is almost always nowhere to be seen, as calls go straight to voicemail, and there is almost no one ever in the office. On top of that the amenities, such as the pool are almost always "broken". Trash compactor always full, trash everywhere, rude and incompetent staff, and we honestly could go on forever. We cannot wait to get out of here! Lee mas

I have been living here almost 2 years and it has not been a pleasant experience. Staff members are rude and very unprofessional. I have had several issues with the apartment and none of the issues have been resolved. After placing multiple maintenance requests, nothing has been done. I have light bulbs that need changing and its been two weeks. I have been cooking in the dark for two weeks, which is hazardous. As of today, my lights are still not working. I am now force to go out and buy a lamp... for the kitchen. Every time I call the leasing office no one answers the phone. This is the worst complex that I have ever lived in. The street lights are out and trash is everywhere. The place is dirty. I emailed the property manager Amanda, who is not so nice, and she did not care about my concerns. The complex went from a 4 star to a 1 star. I would not recommend this place to my worst enemy. Rent is expected to be paid on time, but phone calls, emails, or request cannot be meet in a reasonable time, or at all! Something needs to change immediately within that leasing office and staff needs to bee properly training. Customer services skills are lacking amongst the entire staff. I have recently read reviews about the apartment, with residents sharing the same concerns as me. I am assuming corporate can see reviews. These poor reviews are also a reflection of corporate as well, which is not a great look. I will more than likely be breaking my lease for a more professional, pleasant, and suitable place of residence. Lee mas

My air conditioning has broken twice in as many months in the middle of Summer. It took them nearly two weeks to fix the a/c the first time, and its coming up on two weeks for the second time (it's still not fixed). Judging by the comments from the staff, I am not the only one with broken A/C, so this is a fairly widespread problem here. You need to go directly to the manager to get any straight answers, as the first time I kept calling and hearing someone would be out today. No one ever came... until I showed up at the office in person. Supposedly the hold up was they needed to order a part, but I'm pretty sure the maintenance guy just showed up and put more Freon in. The second time I just came straight to the office, but that hasn't helped much this time. According to the maintenance guy, the part they needed to order should have only take a day or two to arrive, but it apparently only showed up a week after the order should have been placed. They still can't install it because there are still two other people with busted A/C in front of me and the maintenance guy isn't in today.

This place is cheap, but it's for a reason, and these maintenance issues are NOT worth even the low price they are charging. Lee mas