AXIS Crossroads Apartamentos

I moved here with my wife and 1 month old baby from another state on Friday, Oct 18. Application process was smooth, and it was all great until I landed at this place. I reached here 12 days after my lease start date and followed up at least 10 times before coming here to ensure that apartment is move-in ready and all the issues were taken care, so they had enough time for all this.. It was anything but move-in ready when we opened the door, Bedroom carpet had stains, blind was broken, closet... was all dirty and stained, door lock had no batteries, patio was all dirty with spider webs all around, few things were broken in bathrooms, fan lamp was not working, air filter was not replaced and there was bad smell all around and list goes on, forget about cleaning, it wasn’t even vacuumed properly. Seems like no inspections was done basically. John from the maintenance team( giving 1 star because of him, otherwise this place is a negative) is the only good thing about this place, he was very polite and listened to all our concerns and scheduled a carpet replacement for Monday (still waiting for this to get done as I post this and it was scheduled for Monday AM) and handled few minor issues on the same day. I also got a storage outside as specials which had no light and filled with dead bugs, don’t think will be ever able to use that as it is more like a garbage bin than storage. So, I am in a situation where I feel I have to spend a lot of time in cleaning a newly leased apartment and will be busy killing the roaches (they are huge here) until I get out of here. Don’t expect any privacy, one of the carpet guys just walked into locked apartment without knocking when we were in there, not sure how he got access to the apartment, concerning! Walls are thin here so you can hear people walking upstairs. Don’t fall for the trap because of apartment size and pictures on the website, it is not a good place to live specially with family.
PS: I have mostly written positive feedback in my life, just could not hold this one. Lee mas

Apartments great. Staff communication could be better. Rates are high for the area. Maintenance is terrible. I tell people it?s great if nothing goes wrong in your apartment and maintenance is never needed.

The apartment layouts are nice and up to date. Amenities are nice and improving as much as possible. The complex has begun to be more noisy than in the past. Aside from people outside and bass from music playing all night, if you have anyone living above you, you’ll be able to hear their footsteps throughout. I can hear my neighbors have conversations in the bathroom, hear their footsteps and even when they use the microwave. For the money, it isn’t worth it.

Aventura Crossroads is perfectly located for anything you could want in the Triangle. We love our apartment, and we appreciate the diverse community. Despite what some have said, I only occasionally hear doors closing, especially on windy days. The leasing staff are extremely helpful, and the maintenance team is always quick to respond to requests for service. We are very happy with our choice!

Top notch customer service, professional and friendly community staff that are quick to respond to an issue