Sagebrook of Chapel Hill Apartamentos

Thank you for taking the time to share your thoughts, though we believe them to be an inaccurate representation of events and an unfair characterization of our team. While you are correct that there has been an increase in crime in the area, your... implication that it is somehow affiliated with our community specifically, or that we failed to take action, is false. As it has been widely reported in the news throughout our region and even the country as a whole, vehicle break ins are on the rise everywhere. Any instances of crime on, or near, our community which we were made aware of were reported to the local police department and we cooperated with them in every way we could. I encourage you to reach out to the local police departments should you wish to research issues of crime in the region more thoroughly. We alert the residents to issues that may be relevant to them when we have knowledge of them ourselves, unless we are instructed not to by authorities. I understand the rental increases have been frustrating to you, but if you research rent growth in our region, and nationally you will see that any increases we have implemented have been in line with rental market changes. Your most recent term was at a significantly higher rate because you voluntarily elected a very short-term lease which had an offered rent amount much higher than the offer presented to you for a traditional lease term. We understand that you are frustrated about the charges associated with the urine damage that was found in the carpet after you moved out, but we’ve made every effort to work with you, to answer your questions, and to extend the deadline for payment at your request. You have not made these conversations easy for us, and you’ve vehemently rejected our attempts at compromise. Despite our differences in opinion on these matters, we truly valued having you as a resident and we wish you the best now and in the future. Lee mas

We are sorry to hear that you’re disappointed with the charges you were assessed upon move out. We did discuss the charges with you at length, provide documentation to support the charges, and even compromise on some items based on information you... provided during our conversations. We have done our best to work with you regarding the damage caused during your residency. It is true that you should be vigilant about documenting any concerns at move in, but the items you had charges for were not damaged when you moved in, as you stated yourself in our prior communication. Should you have any additional questions we are available to keep speaking with you over phone, email, or in person so please reach out to us! Lee mas

Thank you so much for the wonderful review of Sagebrook of Chapel Hill! We agree - this is a great location! We are so pleased to hear that you've had such a wonderful experience with our team. If you can think of anything we could be doing better... please don't hesitate to let us know! Lee mas

We are very sorry you feel this way. When your apartment had a main water line leak we moved you into a fully furnished apartment so that you would not be inconvenienced by the extensive maintenance work in your apartment. Maintenance work can be... messy and loud so we wanted to provide you with a clean and quiet place to stay while that work was happening. We completed that work as quickly as we could so you could get back home. Your heater was repaired. Our maintenance team instructed you to leave it on and to keep your windows closed while it was running to ensure that your apartment reached your desired temperature. Several times when we came to fix it at your request we found that the heat was turned off or the windows were open. If you have questions or concerns about your move out charges, please contact the office directly. We can provide you with documentation from a professional carpet cleaning company who told us that they were not able to clean the stains from your carpet. We can also provide you with documentation regarding the age of the carpet when you moved in and answer any other questions you may have about how the cost of the carpet is depreciated over time. We are so sorry that you feel like you’ve had some problems with your stay, but we do work hard to make sure all our residents’ maintenance requests are completed quickly and to the best of our ability. We are open during normal business hours and can be reached by phone or email if you’d like to discuss your concerns in more detail. Lee mas

Thank you for taking a moment to leave such a fantastic, well thought out review of Sagebrook of Chapel Hill! We couldn't agree with you more that our location is one of the many things that makes our community such a great place to call home, along... with our in-home laundry and homey fireplaces. It means a lot that you have pointed out so many great things, especially our pet policy. It is our sincere hope that your four legged friend is enjoying their time here as much as you are. If there is anything else we might do to make your transition easier, please don't hesitate to reach out to us directly! Lee mas