Carastone Apartamentos

Roaches ? Broken Pool ? Management Company that Doesn’t Care About Fixing these Problems ???

If desire these atrocious conditions Horizon Steele Creek is the place for you!!!

Take the advice of the many many reviews below and do your family and yourself a favor and live elsewhere. My partner and I are trapped here until our lease is us.

We live in an inhabitant apartment due to roaches. In addition, it’s almost the middle of summer and we would love to relax in the pool we pay for, but due... to their incompetence, we cannot. Not to mention the lack communication from Horizon and their managing company The Carroll Companies.

Please keep healthy and don’t subject yourself to the torture of living here. My partner and I have thrown away $100’s in food and spent hours cleaning this apartment of roaches. They finally got an exterminator out here which did not fix the issue. No accountability, no communication, and no assistance from leadership. Lee mas

To start off, the application process was long and tedious which took about one month to finish. Our application was pushed between three different people who never communicated with each other so we had to email the SAME documents over and over again. In the middle of our application process, management was changed and we basically started from scratch. After we finally got approved and moved in, everything was jolly until it wasn’t. For majority of the time, the gate was ALWAYS broken. Even... after the shooting, the gate was fixed for less than two weeks and then broken again. So much for a gated community. Because of this I never felt safe walking my dog even in the middle of the day. So if safety is a concern for you, look somewhere else. We could barely enjoy any of the amenities offered. Gym was closed when the office was closed (around 6pm) and so was the pool. This made no sense because a lot of people came home from work after 6pm. They changed that policy towards the end of our lease but I’m not sure if they kept it. They never had the doggy station trash bags stocked so there was poop everywhere. We paid for valet trash but there were multiple days where they didn’t take the trash. I also put in a maintenance request to change our microwave and light bulbs but they switched over our portal system so they had no record of me ever putting in the request. The bulbs and microwave basically didn’t get fixed until one week before our move out which was four months after our initial request. And management was absolute garbage. I would call the office during office hours MULTIPLE times and no one would ever pick up but if I pulled up in person, they would casually be sitting at their desks. Even after we moved out to call about our security deposit, they never answered the phone. Emails were never answered, calls were never returned. So good luck trying to reach them. If I tried to go to the manager about an issue, she would give me an attitude and would cut me off before I could finish explaining my situation. She does not have welcoming behavior. It made the living situation worse when your management team does not care about you. Please save your time, it’s not worth it being here. Lee mas

I would never rent from this apartment complex. I understand the requirement to ask for income verification, but they ask for 3 months of unedited bank statements prior to a lease agreement. There is absolutely no reason that an apartment complex should ever need your private banking information in order to rent to you. They have no right to know what money goes in and out of my bank. They are already running a background check and credit check on me.
Absolutely HORRIBLE business practice

DONT RENT HERE!!!!!!!! This property is poorly ran. The office staff changes like the days of the week - like time ticks. The property Mean-agerTangy is petty and unprofessional. While out of town, mY home security camera caught someone entering my apartment, with a key. I am trying to get out of the lease right NOW. I don’t feel safe as I should in my on apartment . The property gates are always open, and vehicles are left unsecured. There are constant vehicle break-ins. Security guards have... been promised for the last two years I have been here, and I have yet to see anyone patrol. I feel held hostage with my lease and the decaying ambiance of what I knew when I first moved in.father lesson about this review is DO NOT RENT HERE. Lee mas

Disgusting community apartment! People allow their dogs to poop everywhere & don’t pick it up, the dumpsters are disgusting. You will be able to hear your neighbors sing through the paper thin walls all through the night.

The management is a disaster, every single time you walk in- they are NEW.. that should speak for itself on how chaotic this place is “managed” & how no “manager” can resolve the issues because they weren’t here prior. We have emailed and called the higher management... countless times to resolve issues & we receive no help from the manager- Rachel, what so ever. If that doesn’t show you how unprofessional this place is, not sure what will. We should be reimbursed for the issues we constantly face & the lack of help received.

The fact that we pay for valet trash/ the amendments is a JOKE. Everything is inop, ( the gym equipment), the pools are closed and have been for a long time. If you have any maintenance issues good luck with that! Bob the builder could do better
What is it that we are paying for again?

The apartment LOOKS pretty, but is made out of the dollar store appliances it seems. Everything breaks easily/ is cheaply assembled.

I truly feel bad for the people just moving into this terrible apartment & the management should feel ashamed for allowing such a beautiful property to go to waste and not accommodating their tenants.
Lee mas