Elizabeth Station Apartamentos

I had a HORRIBLE experience living here. They over charge for everything and market “luxury” bc they have granite countertops. The maintenance requests never get finished and then when you move out and they aren’t complete bc they never came back they’ll charge you for it. There is TRASH everywhere. The staff is RUDE. There smoke detectors go off randomly all the time even in the middle of the night and are LOUD. SAVE YOUR MONEY DONT LIVE HERE.

From a current tenant, do not live here.

The fire alarms in the building randomly go off at least once every few weeks due to false alarms. It's extremely loud and lasts between 15 to 30 min. In the past 20 days it's gone off 4 times, including once at 3AM. Last night it went off at 10:00 PM and again at 11:00 PM, and we had to leave our apartment and stay somewhere else so we could get some sleep. Interestingly, after the 3AM instance, we asked the office and they said it was a medical... emergency, but I asked the fire dept last night and they said it's been constant false alarms. They're as fed up as we are, because the false alarms take up fire department resources.

The gates to the parking garage are always broken, and the exterior doors to the complex didn't lock for months when we first moved in. The office said it was due to lightning striking the building. I could maybe see that happening, and the people at the office seemed really apologetic about essentially an act of god causing the issue. But a few months later it happened again, and the garage gates and exterior doors stayed unlocked for another month. This suggests the lightning thing either wasn't true or happened twice, which seems unlikely.

I saw the bad reviews about garbage and security issues before we moved in, but when I mentioned the reviews to the people at the office, they were so nice and appeared to be so transparent with us that we decided to take a chance and believe them that the reviews were outdated or just disgruntled people trying to make the complex look bad. The issues persist. The people in the office truly are nice, but there are clearly have clearly underlying issues with the building fire alarms and security systems that they either haven't disclosed or don't know about.

Other issues with the building, the office can't do much about. The facilities, including common hallways, are a bit run down. Tenants allow their dogs to poop in the parking garage. People leave trash in common areas. We got an email recently that heavily implied people are having sex in the pool.

I'm not being dramatic and I don't have a vendetta. In fact, I feel bad posting this review - I feel like I'm betraying the nice people at the office. But I'm being honest when I say that until they've resolved the issues with the fire alarm, security systems, and trash services, it's not worth your sleep quality, peace of mind, and especially your money to live here. Lee mas

If I could give 0 stars, I would. The management team is horrible . We moved into an apartment that had not been professionally cleaned before our move in. We moved in on a Saturday and when we told management, they told us there was nothing they could do for us until Monday. There was dried pee on the toilet seats and mold in the dishwasher. We have 50+ pictures of filth that we had no choice but to clean ourselves in order to move our things into our unit. Management did NOTHING for us and... offered no solutions. It was our problem, not theirs. Since then, things have only gotten worse. Our washer, dryer, and dishwasher were broken upon move in. They lied to us about our charges in the "bundle." I've had an outstanding maintenance request for two weeks for an issue with the microwave. Corporate has done absolutely nothing. DO NOT LIVE HERE.

UPDATE: (as of 5/17) My car has been broken into 3 times since living at Elizabeth Station, which has only been since August. Other cars too. The last time my window was completely shattered in what's supposed to be a secure parking garage. EVERYONE in the office was aware of my car break in. The last thing on my mind was checking to see if my parking pass was stolen, which it was. My car was towed and Elizabeth Station did NOTHING to help me in this already horrible situation. The guy in the front office said "It's black and white. You either have a parking pass or you don't" KNOWING that mine was stolen out of my vehicle days before. He showed zero empathy or willingness to help in any way. He was very condescending in the way he spoke to me. I never have pleasant experiences with management when issues arise at this complex. It's as if as soon as you become a resident they no longer care about you. All they care about is getting you to sign the initial lease. Additionally, my car was parked only two spaces away from resident apartments. Only separated by an UNLOCKED door that management is aware of. We've brought this security hazard to them multiple times. The door is broken and does not lock. Anyone can walk into resident halls. If someone's willing to violently break into vehicles that close to apartments, what's stopping them from breaking into apartments? Especially with the door to the hall being unlocked. Management comes up with excuses not to fix the door. This complex is not safe and I've other reviews say the same.
Nothing has improved since my 1st review. DO NOT LIVE HERE. Lee mas

Do yourself a favor and stay away! Whoever wrote these wonderful reviews is lying! Trash everywhere, common areas never cleaned, security gates unlocked all the time, they got rid of the security officer that used to make sure they were locked, noisy, can hear neighbors through the walls, and they had the nerve to raise the hundreds of dollars plus they’re starting to charge for parking for nothing! Much better places to rent from at this price point. After a year of renting there I ran and even... lived out before my lease was up. Lee mas

The state of this place is horrible. No one cleans any common places like the garage or the mail rooms or the hallways. They’re disgusting. No one is dusting down cob webs, power washing or even aesthetically keeping the place. They raised my rent over $300 and the maintenance man asked me for masking tape to repair my refrigerator. My air conditioning unit has broken or stopped working 7 times in a little over a year. The ducts seem to be clogged because there is an annoying creaking noise... coming from the vents. The staff is friendly but very matter of fact. The garage doors keep breaking and Instead of replacing or upgrading them they’re just patching things up like they do everything else here. They can’t manage the trash for some reason. Long story short, for the price we pay for rent here the grounds are mediocre despite “LUXURY APARTMENTS” being plastered all over the place. You can pay the same rent and pick one of the many many MANY true luxury apartment complexes in the city. The only reason I am still here is because I was “tricked into signing the base rent lease before the RBS fees were disclosed to me by the property manager. There was a $270 difference that he swore to me was only $50 because they were “replacing other expenses” Lee mas