MAA 1225 Apartamentos

• Trash Issues: Residents often leave their trash in the hallways for several days, causing unpleasant odors. Although there is a trash chute, it frequently overflows, filling the room and spreading the smell throughout the entire hallway.
• Pet Waste: Dog poop, urine, and vomit are often found in the hallways, stairwells, elevators, and other common areas. These messes can go uncleaned for days, sometimes even weeks.
• Dirty Gym: The gym is rarely cleaned, with dust everywhere. There are... often no wipes to clean the equipment, or the wipes are dried out. The equipment is often broken.
• Grill Area: The grill area is filthy and seems to have never been cleaned. Roaches are a common sight around the grills.
• Unclean Pool Area: The pool area is also dirty and poorly maintained.
• Pest Problems: There is a significant cockroach problem both inside and outside the building. It is rare to go a day without seeing a roach. We also saw rats in the parking garage on multiple occasions. This is likely due to the issues listed above.
• Locked Out: Our electric door batteries died, leaving us unable to enter our apartment. With no assistance available, we had to spend the night at a friend’s place.
• Maintenance Delays: Maintenance takes an excessively long time to address work orders and often marks them as resolved when they are not. The number of work orders we had to submit during our lease was unreasonably high.
• Noise Issues: There is no soundproofing between apartments, so we can hear every step, music, and other noises from the neighbors above us.
• Unfriendly Leasing Staff: Another significant issue is the leasing office staff. They are not only unhelpful but also rude and unprofessional. Emails often go unanswered, and phone calls are rarely picked up. If you do manage to get someone on the line, expect to be placed on hold for an extended period. To get any assistance, you will likely need to visit the leasing office in person, where you can anticipate a long wait.
• Unfair Charges: We were charged $386.53 for carpet replacement, even though we paid a security deposit and for express cleaning. The community sent us a picture claiming a stain, but it looked more like a shadow. It’s likely they would have replaced the carpet after three years regardless of our use. Additionally, we were charged $244.51 for filling in small holes from decorations, even though we did not have anything large mounted. Lee mas

This is a tough review to write because I've lived in the complex for 8 years. I just moved to a new unit and it almost feels like they placed us in an unfinished unit. Out of the 10 drawers in the unit, six are disgustingly dirty and damaged from the past tenants. (I have pictures) I requested these be cleaned or replaced, but the maintence and leasing office team are refusing to service the gross/dirty cabinets. The customer service here seemed good until this happened. I explained to them how... upset I was and just asked to speak with a manager or corporate, but the leasing office said they don't have a manager and there is no one I can even voice my concern to. I've got to say, this has made my move-in experience pretty awful. Lee mas

I honestly cannot say enough bad things about this MAA 1225. Yes, it is some of the cheapest rent in South End, but it is still not worth it for the issues the apartment has.

I lived on the 4th floor and somehow still had cockroaches and spiders all year round. There was mold around all the windows because they are not sealed properly and maintenance was unable to fix the issue over my two year lease. The maintenance team was nice, but did break our Air Conditioning for multiple weeks so our... electric bills were extremely high for multiple months. Fire alarms went off multiple times throughout the night on several occasions with no communication of what was happening from the building managers. The exterior door of the parking garage was constantly broken and not fixed in a timely manner causing safety concerns especially given the close proximity to many bars and clubs. The hallways always smell like garbage because there are no trash rooms and the trash chute is too small to use so garbage piles up in the hallways and the smell never leaves. There is frequently dog pee in the elevators, hallway, and parking garage that does not get cleaned up. This building also does not accept Amazon packages so you have to go to the Amazon Hub in the Whole Foods in uptown to pick up packages.

The move out process was made extremely difficult with the multitude of unlisted fees and charges they add on at the end. They advertise an apartment walk-through with the maintenance team prior to move out so you can fix any fineable damages, but then charge you for everything anyway. I have spent hours emailing and calling the leasing office since I moved out trying to get charges fixed and have largely received zero response.

To summarize, I would not recommend this apartment to anyone. Lee mas

They will tell you where guests can park then boot your guests cars after 2 minutes! Such a scam! This place is overpriced yet they boot numerous cars every night and charge $140 per boot! Live somewhere else!!!!

Do not consider living here. This is the worst place you can possibly pick in Southend. The management is the worst and tries to get money out of you every chance they have.

My motorcycle got stolen out of the garage and the leasing office did not know if the cameras work and how to start them.

Dirty, unsafe, loud, to expensive and super bad managed.