24/9/24
Management Professionalism Issue
Original Move-in Date: Sept. 02, 2024 on Unit A
- Received a call on Aug. 20, 2024 that move in date will be moved to Sept. 11, 2024 and that we'll be moved to a different Unit due to "Unit A will not be ready by that date". So, from the initial signed lease of Unit A, we will be moved to Unit B on Sept. 02, 2024. Agreed and Signed new lease. Call received from Latoya.
Visited the office: Sept. 04, 2024 or Sept. 05, 2024
- Visited office to confirm the readiness of the Unit B. I... received a confirmation that "everything looks good for the move next week", spoked with Latoya.
2nd Scheduled Move-in Date: September 11, 2024 on Unit B
- Received another call on Sept. 10, 2024 around 04:30pm that Unit B is not ready yet for the next day's move, as per Joseph it will be available by Sept. 13, 2024 by 10am.
It has been a very inconvenient experience and we haven't moved in yet. Hotel is expensive for the extensions. I have toddlers, a student and I just started work and relocated from another state. I just want for them to work efficiently. I hope I will not get the same statement "What can we do if it's not yet done" like my other relocated friend got. We have the same experience by the way. Done filing a complaint and if this review will make them speed up, so be it. Left a star for them to improve.
Reseña de Apartments.com
Administrador de la propiedad en Independence Park respondió a esta revisión
We're sorry to hear about the challenges you've encountered during your move-in process. We appreciate your patience and understand the importance of a smooth transition, especially when relocating. We would like to further discuss your situation.... You can reach us at cmindependencepark@liverangewater.com or 919-769-6773. Thank you, Independence Park.