J 501 Estates Apartamentos

Monica was very helpful from the beginning until the end; I love and appreciate my welcome home items I received. I love the community, the staff, and the area. I'm going to love it here.

Positives: good amenities (gym and pool are great when they are well maintained), maintenance staff are polite and respectful, other community members are mostly kind and respectful.

Everything else about this property is sub-par. I moved into a newly remodeled apartment in Spring 2022 and the quality of the remodel at the time was already questionable (they had to re-do my floors when I noted a large glue bubble pooling in the center of the living room- only on my request of course). Has now... proven to be terrible craftsmanship less than two years on with flooring coming up throughout the apartment, cabinetry falling apart, and bathroom fixtures rusting.

There is trash everywhere all of the time. The valet service that residents pay extra for outside of their rent may not be under the control of the property, but the stray trash bags and pieces of garbage strewn everywhere from broken trash bags makes the ground looks poorly maintained at all times.

The community managers do not communicate well at all and when things go wrong there is no clear communication with updates and zero attempt at accountability on the part of the managers.

Overall I cannot recommend paying the exorbitant prices they charge to live in this community as it is not a deluxe experience in any way. Lee mas

The staff was insanely helpful and so accommodating to all our needs. The beautiful apartments and grounds sold us immediately! We love the time the staff invests in the residents to make sure our experience with our home and our new community was welcoming and cozy!
Huge shoutout to LeAnn and Monica for all their hard work!

At this point I am pretty upset and frustrated. I keep my apartment exceptionally clean. Trash is taken out frequently. Floors are mopped and vacuumed frequently yet i continue to have a considerable amout of bugs. I have been complaining to management for months!!! Pest contol has come out and it is not working!!! I am on schedule for pest control at least 1-2 times a months. Last night a large roach leaped out from my bed when i pulled back the covers. You can imagine the screams, I’m sure my... neighbors heard me. I have also found silver fish twice in my freshly cleaned bed. I have even had a lizard come into my apartment. I am upset because at this time i dont feel that managament is taking my issue seriously or even care. I am losing sleep and and this is becoming a health concern for me at this point. This issue has been going on for months and management needs to resolve it or release me as a tenant. I have spoken to my neighbors on the third floor who seem to be having similiar issues with rodents. This is unacceptable and at this point in time, i am NOT feeling like the “valued resident” they portray they care about. Please resolve this!! I also informed management that I would me making this post this morning! Lee mas

I have had a great experience at 501 Estates and will happily continue my stay. The office staff is amazing, the maintenance team is really responsive and the overall quality of life has improved tremendously over the last 12 months. Thank you 501!!