Addison Ridge Apartments

Awful. Recently moved to Addison Ridge. First off, the "security gate" to enter and leave the complex has been broken and left completely open. This allows anyone from surrounding areas to enter the complex, making an unsafe environment. For example, multiple parties of teenagers who don't live here using the pool. Since moving here, management is incredibly rude, dismissive of maintenance requests, multiple pieces of gym equipment broken for months without replacement, ALL grills at the pool... were broken and unusable for almost a year, the "new pool" which was promised to open a year ago is still non functional, now filled with trash and murky. I would not recommend this place to neither friends nor family. Lee mas

Multiple apartment robberies with no forced entry appearing like an inside job. Management refuses to fix the security gate that has been broken for several months.

This apartment complex does not even deserve one star. I lived there for three years-One of the worst decisions ever. Management and maintenance are horrible. Apparently, it is OK for the residence air-conditioning to be out of service for more than two weeks with indoor temperatures over 85°. Management refused to supply portable AC unit or other means including when guest apartment suite was available. Do not expect any of the “luxury“ amenities to be working. The coffee machine in the office... never works despite multiple work orders and visits to the office with reassurance that they would get it working. Do not expect the gate to be closed despite the advertisement of this as a “gated“ property. Also, if you are able to speak with someone at the office, they will never call you back as they promised over the phone, in person, and in writing. Do not trust any assurances they make. Don’t waste your time with this apartment complex or company. Lee mas

The staff here is very useless. They seem to not know how to do their job. I’ve had multiple problems. My main problem is them having my power shut off for half a day and had to wait on them to figure out the problem and they said it was because they still had the previous owners name and didn’t have an invoice which caused the power to go off. That doesn’t make sense because don’t you have to switch the names once someone else moves in?? Once the point of signing a contract then?? I even had... the all exclusive package so it was their responsibility to put my name on everything. I was offered nothing for the hassle and I even tried asking them what their process is when someone moves in because how and why would you let a resident go through that. I was already moved in for about 4 months so it doesn’t make sense at all. Can’t wait to move out of here. Lee mas

Very disappointed with the management. Applied to the complex back in October inquiring about an apartment being available late December early January. They would take days if not weeks to respond and continued to ask for the same documents over and over. We had a viewing on November 27 and still did not have a accepted application. When we went to view they didn’t even have the proper apartment to show us for what we wanted. After we left the following week we finally had an application... acceptance after almost two months. We were told by the employees that it would be smart to put down the 300$ non refundable deposit to ensure our place in line so we did. An apartment became available for 22 January so we gladly said “this apartment would be okay” and then continued to conversation with Ms. Jessica inquiring about anything open any sooner/when would the new builds be ready. We responded within the time allotted 48 hours but she did not take that as “we’re accepting the apartment. I wrote her back two days later after she then asked a second time is this a yes to the apartment and she responded with the apartment is already spoken for by someone else. I called and emailed her for two days and she never responded. On Saturday my call was finally answered and I was told that even though that one is now taken your first on the waiting list for the next apartment. I asked when would that be and they have no clue to when the next apartment would be available. With all this being said, we have 90$ in application fees submitted and as well as a 300$ non refundable payment submitted with this complex. Very upset and do not recommend the headache of even applying here. Lee mas