Cloisters and Foxfire Apartments

Have lived here for over a year now and will be leaving once our lease is up. When we moved in, we had a wonderful experience. The gentleman that helped with our application and getting us in, went above and beyond. Sadly, he left the company a few months later, and it hasn't been the same since. Management is never available to talk to. Would try calling for an entire day straight, and never get a hold of someone. When you do get a hold of someone, they are very short with you, to get you... off the phone. You can try e-mailing them, but they don't believe in getting back to you, until at least 24 hours later or longer. They have had a revolving door of individuals working and leaving shortly after. Says a lot about management.
Maintenance is the one saving grace here. They respond to work orders in a very quick manner. Have never had an issue with them at all, in fact, some will make an effort just to say hello and ask if anything is needed.
Security is none existent. My wife's car was broken into and almost stolen, as were other cars in the complex. Several times, on our ring bell, we have noticed individuals just walking around in the middle of the night, trying to open random car doors. When asking about the security measures to the Management, they said that there was nothing that they can do about it, other than the residents forming a watch program.
Don't bother going to the pool area during the summer. Last summer, they locked the pool for periods of time, due to kids 'damaging' the area. There is no supervision or accountability. (more of this is on the parents then on the complex, but still)
Management appears to want to do the bare minimum and just take money. If it weren't for the maintenance here, this would easily be a 1 star review.
In short, if you are in a pinch and need to find a place to call home, this isn't your worse option, but there are several other locations out there that will be better for you. Lee mas

Moved here 2019 into a 2bed it started out rough. Had a major leak and camel cricket infestation. Took almost a year and a half for the crickets to go away and I still see one every now and then.
Maintenance had always been quick to respond. Only had 1 issue for awhile. My storage door rotted at the same time as a few other residents. My water heater being in there made it to qhere there was no insulation during the winter causing $300+ power bills. They couldn't replace the door due to covid... and supplies. Took them forever to only compensate me a little on my rent for that. The company owning the property changed and they have filled up the pot holes in the parking lot and fixed up the pool. The staff is pretty friendly and the amount of space you get is alot compared to other apartments. The main complaint is these are old apartments so the power bill is high. $140s warm and $250s in the winter. Luckily you don't have to pay for water. This place is not that bad especially if you get the new renovated apartments. Lee mas

Stay away from this place, we have been here . Nothing gets repaired , the office sucks in all aspects and they change the last number in the contact when they have out papers so that you can’t contact them. When addressed it’s a “mistake” . This was the worst place I’ve stayed along with others telling me the same

I have been here since 2016 and love it! The office staff is awesome and always promptly get things done that you call on. There are several reviews recently that said that the staff is rude and maintenance doesn’t get things done. That is farther from the way it is. People have to understand that the maintenance people have a lot of apartments to maintain. I had my air conditioning go out on me and they came in a reasonable time and fixed it. They were always communicating with me which was... awesome! As far as the apartment they are spacious and open as far as the living room and dining area. The bedrooms are also spacious which is one of the reasons I chose this place. I didn’t want to go to a place that had smaller bedrooms than I was used to. I would definitely recommend this to anyone! Lee mas

The first terrible sign I saw when I moved in was ROACHES crawling on the wall. It took about 2 months to get rid of them. Gabby, Mike & the property manager have to be the worst people you can deal with. These people LOST my deposit that I handed to them!!!! Turn around and don't look back!!