17/12/24
RENTERS BEWARE
My time at Bexley Rosedale was brief, and unfortunately, it was a highly disappointing experience. I feel it’s important to highlight some key issues for prospective residents to consider:
1. 15-Day Grace Period: There is a 15-day grace period to address issues with your apartment, but this policy is not clearly communicated. Residents must dig through documentation to find this information. I urge future tenants to take full advantage of this timeframe to document any problems.
2. Mold Issue:... On my second day of cleaning the apartment, I discovered mold in the unit, which had clearly not been properly cleaned before my move-in. When I reached out to management and code enforcement for help, my concerns were dismissed. Despite presenting mold reports, the response was dismissive, and I was advised not to trust the evidence of my own findings.
3. Maintenance Concerns: The maintenance staff behaved unprofessionally, entering the unit without proper notice and failing to communicate their visits. This created a sense of discomfort and insecurity. I strongly advise future residents to install security cameras inside their units for peace of mind.
4. Violation of Standards: After hiring a third-party contractor to assess my unit, numerous violations were identified, demonstrating the poor condition of the property. It’s disappointing that I had to go to such lengths to have these issues acknowledged.
5. Poor Management: The management team, including the regional manager, was unhelpful and dismissive of my concerns. They failed to adhere to their own policies and seemed more focused on minimizing costs than addressing resident issues.
I would not recommend Bexley Rosedale to anyone. This experience was frustrating, unprofessional, and ultimately unacceptable. Prospective residents should be cautious and ensure they thoroughly document any issues upon move-in.
Reseña de Apartments.com
Administrador de la propiedad en Bexley Commons at Rosedale respondió a esta revisión
Thank you for sharing your feedback. We sincerely apologize for the challenges you faced during your time at Bexley Rosedale. We regret any miscommunication about the 15-day grace period and will work to ensure this policy is clearly communicated.... The issues you experienced with cleanliness, maintenance, and management responsiveness are deeply concerning. Please know we are reviewing these matters to improve our processes and address resident concerns more effectively.
We appreciate your honesty and are truly sorry your experience was not what we strive for. Please feel free to reach out if you’d like to discuss further.