Williamsburg Place Apartamentos

I am one to never leave reviews anywhere but I think it’s important before anyone wastes their money renting here. First, the model apartment they show is nothing like the apartments they give you. Nothing is up to date and it was not properly cleaned when we moved in. The floors are not real flooring it’s more like vinyl that peels and is horrible to clean. The fridge space is very small (not big enough for a family of 4). The volleyball court that looks pretty in pictures hasn’t been up to... date since we moved in almost a year ago. The trash is always overflowing but they blame it on the renters when it’s a management issue. We started noticing bugs in our apartment and they came to spray but we had to take care of it ourselves because it didn’t work. The security gates are open almost all of the time so I’m not quite sure why we still have them and why they promote that it’s a gated community. The only nice thing about the apartment is the pool and the gym (when the pool is cleaned properly). The pool restrooms are never cleaned but they don’t want you to use the clubhouse restrooms when you’re at the pool, only the gross ones outside. The people that work in the front office are not professional and not friendly (except Lee). Lee mas

We recently sold our home & were planning on staying at Williamsburg Place for the next 6 months while searching for our next home once we knew where my husband would be relocated for work. When I toured this complex I was shown a model that along with the amenities impressed me, we put in an application for a three bedroom apartment & were approved. I asked if it would be possible to view the apt. prior to move in as we were downsizing. I was told it could not be made available to view until... move in as they were completing turnover. Two days prior to our move in date we hadn't received our portal invite to pay deposits, my husband called the office & was told that there was a delay with the carpet vendor & they were waiting until the last minute to be sure prior to informing us that the apt. wouldn't be ready on time. I asked them to speak with the vendor to ensure we were move in ready on time as our movers were ready for that date and the charge to change our date with them would be thousands. We were led to believe that it was the carpet vendor who was holding things up on their end but they were able to push the vendor & get everything ready on time. When my husband arrived on move in day both he and the movers were horrified to face a major roach infestation throughout the entire unit. At this point my husband asked to movers to please stop opening boxes and to leave them wrapped as is since they could not put them back on the truck and he went to the office to speak with staff at which point he was told that they "were aware there were a few roaches in the unit" but had heavily it treated already. When my husband brought them over to the apt. the staff said "oh wow this is bad" " it didn't look like this a few days ago" I firmly believe that they were aware of the extent and scope of this infestation & used the vendor as an excuse to try and buy more time to treat for the roaches so that we wouldn't know about the problem for awhile. We were offered an apartment change 3 days later when I arrived in town and saw the size of the problem we declined as we felt that since our belongings had been in the unit for a few days we would potentially be bringing the issue with us to a new location. We have incurred well over $10,000 in expenses just to stay out of this unit as roaches carry and transmit disease and exacerbate asthma symptoms and we have toddlers and asthmatic children. What our family experienced was a horror story please stay away. Lee mas

The apartments are nice, but they go through different staff like it’s going out of style. They also have bug issues (roaches) and if you’re a resident you will be ignored. They give you an electric allowance every month but won’t actually post how much you owe until the very last minute. All they care about is you signing a lease so they can make money. Once you move in you’re just a number.

I was trying not write a review, since the leasing office accommodated my request to shorten my lease. But after being woken up by a roach (I have requested extermination twice) crawling on me this morning, I feel compelled to warn others to prevent the stress and sleepless nights I’m experiencing. It is challenging to move during COVID especially when you relocate across the country without touring an apartment. So, I made the best decision I could given the circumstances, but maybe I should... have paid closer attention to the reviews. The unit was not move-in ready (overall dirty, dead nats in refrigerator, piece of vinyl flooring damaged, mold/mildew under kitchen sink, heavily soiled carpet) when I picked up my keys in July. Since moving in I have experienced nothing but problems that either go unresolved or addressed after several weeks in response to multiple emails. The building hallways are filthy and desperately need sweeping and power washing. The leasing office is very diligent about collecting payments for admin fee, application fee, rent, etc. Wish they had this same energy with ensuring apartments are move-in ready, in response to maintenance issues and the outside maintenance of property. Lee mas

We loved our beautiful, spacious apartment (1124). Good rental price, very friendly and helpfull office -and maintance staff. No complaints at all. Best apts in Jacksonville, NC. Gated, beautiful pool area etc.