Reserve at Regents Center

I had a very disappointing experience with the regional manager. During a time when I was going through a serious mental health crisis, she showed little empathy or understanding. Instead of offering support or compassion, her only concern seemed to be the occupancy numbers. It’s disheartening to see that people’s well-being can be overlooked for the sake of business metrics. I hope management takes mental health awareness and compassion more seriously in the future

These 12 months at this apartment complex have been more than great. It is a very peaceful and clean place. The people here are very respectful of others living here. Hunter the apartment manager and all the staff are exceptional to work with, anything you need they are always ready to help and solve everything as soon as they can and if it is possible, they fix most things same day. Love living here and looking forward to have some other awesome years here!!

I have lived here for 15 years. Hands down the best place in Lexington. The office staff and maintenance are the best and always quick to take care of issues.

This apartment complex is Very Quite and clean. I never hear any noise. Do not hear my neighbors, cars or trains in the complex. The people hear are very considerate of others living here. Hunter the apartment manager and Sheila are exceptional ladies to work with. They made my move very easy. The maintenance staff of Dan, Ben and Eian do a great job. They fix most things same day. Love living here !!

I would be wary of this company. I spent one year in this apartment complex. The complex is nice, the staff is very helpful, and maintenance tries hard to fix the problems.

The reason for the one star rating is associated with leaking plumbing, the noise from people partying in the parking lots, and the process of vacating the property.

During my tenancy I had five major water leaks. Three of the leaks flooded my apartment and these came from the shower. One leak was from the apartment above... and filled up my light globe. Finally, one leak from the apartment above caused a lot of mold to occur in the maintenance closet and the electric box on the hot water tank to sizzle and spark.

While living in the apartment there would be tenants partying in the parking lot and at the pool making it very unsafe for children and others. There would be cigarette butts, alcohol bottles, and caps from the bottle in the parking lot. These parties would go on until late in the night Monday thru Friday. The safety officer and staff would not do anything to help.

Finally, the worse part of the experience. I was charged a prorated fee for carpet. 886.90. I was charged for my animals urinating on the carpet even though my dogs were never in the apartment, they were in my home in another state. (They do not provide you with a pre move in inspection. They clean the carpets and try to pass them off for new.) After I moved out, I was sent a notice within 16 days of vacating the property. The notice indicated the charge and at the bottom the debt was being sent to a collection agency, because I was no longer a tenant.

I disputed the charge and I am waiting for the results of the dispute. In a time when people are struggle from inflation and hardship, it is heartbreaking that companies which are worth millions would take advantage of those who are less fortunate. Especially when those folks are upstanding and paid the rent as requested. Lee mas