Sterling Glenwood Apartments

I had a really positive experience apartment hunting with this property. The staff (Jenelle and Crystal)was professional, responsive, and very welcoming throughout the process. The apartment itself was well-kept and had a lot of great features. Ultimately, I decided not to move forward for personal reasons, but I truly appreciated how smooth and pleasant the experience was.

It could be a very nice place if it were cleaned up a bit, and with better (or any) management. There hasn’t been an actual property manager for over a month. The main lights in the front parking lot don’t work. We were pleased with the place 5+ years ago when we moved in, but it’s been going downhill for a few years, especially this year. Two stars may be generous.

Signed a lease and NEVER moved in nor any belongings .Within LESS than a weeks time, 3 days actually from payment to obtain keys, I terminated it due to findings of mold that once I cleaned , I could tell was a area it had been before as well as other nearby areas that would pose a risk to my health and others that would be living with me. Although it was offered that maintenance would “take care of it, I didn’t feel comfortable with the issue and asked for lease to be ended.

I will also be... charged 2months rent on top of a 2 month buy out fee. I could understand keeping a portion of my security and administration fee, but to tack on all other fees for technically a 2 day lease is absurd!

While 2 leasing office managers are friendly, Complex manager was condescending and curt.

I do not recommend. Lee mas

Just moved in to my newly renovated apt. and it is VERY nicely done. All of my initial concerns were handling promptly and with a positive attitude. Very professional staff and beautiful grounds. Compared to other properties in the area, I am impressed! ML

I will preface this review by saying that Shante rocks. Every interaction with her was pleasant & enjoyable. D was a very dedicated maintenance man when I needed him. I lived here for years before the management changed. Before this, it was a bustling community with a mixture of tenants. It was difficult to find a parking spot because of how full the building was. Now, the parking lot seems like a barren wasteland. I never had difficulty getting a good parking spot the last year I lived there.... There have been a few safety concerns that arose over time. It's not uncommon for the police, CCBI, or both to arrive multiple times a week. I work early in the morning, & thrice there were HOMELESS PEOPLE SLEEPING IN THE LOBBY. One morning I had a gentleman wandering the halls approach me asking for a ride. There was a tenant who terrorized the building, screaming at people in the hallway, as well as trying to fight her neighbors. Another tenant would openly talk about his court dates, his weapons, drugs, etc. Every month there is a pest fee added to your rent, but nary an exterminator appeared in about a year. I was starting to get roaches when I left, so I guess that's what the pest fee was. The laundry rooms straight-up suck, between the dryers not drying after multiple loads to the washers not reading the laundry cards. Maintenance walks around a lot talking on their phones & talking to their friends. As stated above, D did a great job once. However, I once put in a ticket & it was not fixed for 4 days because they...didn't have a key to my apartment. And they...just...didn't tell me? They ended up taking my key to make a copy. My last gripe was that when I was moving out, we were told we couldn't park the U-Haul in front of the building or use the elevators in the lobby, despite this not being a rule for the entire 4.5 years I lived there. At the end of my tenure, there would be multiple U-Hauls at once with people moving out. I'm not sure if the change was to hide that so many people were moving or if there were other, more...sensitive & charged reasons. In conclusion, tenants are moving out at an alarming rate. The weekend I left, there were 3 other units being vacated. Since then, I have heard that there were upwards of 5 additional tenants leaving over the next few weeks. I hope management can get it together to save what was once a great building. Lee mas