Sterling Town Center Apartamentos

the apartment complex is dirty, dog poop everywhere, target and Walmart carts everywhere, is not safe to leave your things in your car, the A/C breaks all the time, noisy neighbors , pool is never open

I will admit this place was nice, until I moved into my unit. I had mold in the closet where the water heater was located, literally had to clean the apartment myself before the furniture could be moved in. Then January came around and it got worse. Trash all over the place, shopping carts everywhere (Target/ Walmart), random homeless people cutting across the parking lot just to sit at the side of the road. Random people who are not residents parking their cars taking up spots. You also have... traffic coming from Old Wake Forest Rd just to take a short cut to Walmart and they come flying through the apartment complex, and just to go to Walmart. Next issue maintenance takes forever to fix issues and literally do nothing but ride around in a golf cart all day around the complex and talk. Took them literally 2.5 months just to replace a washer because they gave me three different washers and all three were broke or something wrong with them, and their excuse we try it before putting it in well if you try it before putting it in why is having to be replace again?? Then ask for paint to do touch up well they give you old paint that is literally four years old that doesn't even match the walls in the apartment complex. The management just ignores anything you tell them, but they don't mind increasing your rent and add stupid charges to your rent without telling you until it's too late. The only positive to this place is Maria helping me out getting me approved and moved in, and you are close to everything. Do yourself a favor and don't move here unless you like stuff not to get fix, management ignoring your concerns, and love to see random people cut across the parking lot at night, and a unit where the paint doesn't match. This place isn't worth the amount of rent they charge. Lee mas

I have been a resident of Sterling Town Center for four years and I must say that I sorely disappointed in the way this property has changed. The maintenance department is the worse since I’ve been here. They constantly ride around the community but will not pick up trash that’s on the ground. When submitting request for things to be fixed it takes months to get the issues resolved. It’s excuse after excuse. I currently have an extensive mold issue and the first fix was to cut the section out... and paint which didn’t address the source of the mold problem. I have shown pictures and videos to the office with no resolution. I now have had to resort to filing a complaint with the City of Raleigh. Every year the rent increases however the quality of the community has gone down and doesn’t reflect the price of the units. Lee mas

I decided to move out before my lease ended because the issues became too much to bear. Let's first start with some background information.

Getting the apartment was a breeze. I did everything online.

Move-In Date: May 13, 2021, First floor apartment

In addition to rent, every month I had to pay: locker fee, valet trash fee, rent fee, water, sewer, package locker fee, and pest control fee

After completing the 44 pages long lease, I though I would be living in an apartment complex that was... top tier when it came to providing a quiet and peaceful living experience that I would enjoy. I was gravely mistaken.

Issues I had:

There was animal hair everywhere from the previous tenant.

Here are the amount of times they had to come into my apartment:
1. Maintenance issue: low water pressure in bathtub- May 13, 2021 (Left my door unlock, as well as, left shoe prints and debris in my bathtub)
2. Maintenance issue: air conditioning- May, 2021
3. Maintenance issue: humid in apartment- May 27, 2021
4. Maintenance issue: pest (springtails)- June 1, 2021
5. Routine Inspection (Annual Fire Safety Inspection): June 16, 2021
6. Maintenance issue: air conditioning- August 11, 2021
7. Installing new WiFi system - November 2, 2021
8. Installing new WiFi system- December 6, 2021
9. Maintenance issue: air conditioning- December 6, 2021

Pest Issues:
Here is a list of the following insects I had in my unit:
-springtails,
-silverfish,
-spiders, and
-cockroaches

Police Presence:
Within the first months of living there the police were called because one of my neighbors was shouting and screaming outside of this/her/their apartment. This is not the only time the police have visited the area in which I live. There have been at least three other times.

Noise:
I would be awaken out of my sleep because my upstairs' neighborhood made loud noise throughout the night. One of my other neighbors would play loud music really late at night.

Packages:
Delivery people would leave my packages out in the open in the package locker room without processing it in the system, nor placing them in the locker. I decided to have my packages delivered to my boyfriend's house so I would not have to deal with missing packages.

The front office rarely answers the phone. And grocery carts would be left in the throughout the complex. Lee mas

I have been a resident here for almost a year. The staff is ALWAYS helpful and supportive, especially Maria!! I’m a single mom and I feel the area is safe and not to mention everything is so close by. Maintenance has always responded in a timely manner and I have NO COMPLAINTS! This is my experience for the past 10 months!