31/1/25
Verified Renter
Dryer Maintenance staff was excellent. Very timely and efficient. Maybe a little better communication between desk staff, resident and maintenance would be better. Northbrook has numerous ways to communicate with me but never do. To find out the status of any issue, I have to contact them rather than the front desk being proactive keeping me up-to-date. Front desk gets a C-. Maintenance gets an A .
Reseña de Apartments.com
Administrador de la propiedad en Northbrook Apartments respondió a esta revisión
Thank you for your feedback! We're glad to hear the maintenance team provided timely and efficient service. We appreciate your input on communication and will take it into consideration to improve the experience for our residents. Your thoughts are... valuable, and we’ll work toward making communication more proactive.