Royalwood Apartments

Thank you for taking the time to rate and review Royalwood. I spoke with the on-site team and their Regional Supervisor, and they confirmed there is no record of work orders associated with this review, nor does our lead maintenance tech have record... of emergency maintenance requests of this kind. If you reached out to the after-hours maintenance number for this, it's possible the vendor we use for that is not communicating with our leasing team properly and we'll need to correct this right away. Would you be able to contact me at reviews@seldin.com to confirm more details on your situation? Unfortunately, this website does not show us a first/last name associated with your review. If you are able to email me, I can put you in touch with the right person to correct these issues and have them resolved for you as soon as possible. I look forward to hearing from you. Thank you again. -Molly, Seldin Company Lee mas

We appreciate your sharing your concerns with us, and for giving us the opportunity to respond. We truly apologize for the inconveniences you experienced with the flooding in your home and for any lack of communication on our end, as we worked to... resolve the issue. There were a number of apartment homes in our community affected by the recent mid-west flooding, and our team did our best to address the issues and keep residents updated on the progress. I want to assure you, have been in touch with the Regional Manager and Property VP regarding your concerns, and understand the RM was able to speak with you this week to discuss the issue further. We will continue to follow-up on the status to ensure any issues you are experiencing are resolved. We would also welcome the opportunity to speak with you further to discuss any lingering concerns you may have. Please feel free to reach out to us at reviews@seldin.com with any additional details you wish to share about your experience. We will do our best help resolve any concerns or issues there might be. We look forward to hearing from you. Sincerely, Ashley, Seldin Company Lee mas

Thank you for your feedback. We are disappointed to hear you have this opinion about our apartment community, as we want nothing more than for each and every one of our residents to love the place they call home. Unfortunately, since your review does... not include your name we have been unable to locate you as a resident or guest in our system, so that we may reach out and discuss your concerns with you further. If you would like to reach out to us at reviews@seldin.com with your contact information, I would be more than happy to have a member of our team get in touch with you . Thank you- Ashley, Seldin Company Lee mas

Thank you for taking the time to provide your feedback and review. We are disappointed to hear your concerns regarding the violation of the non-smoking policy, as we aim to provide the best experience and service possible to all our residents and... customers. I want to assure you, I have been in contact with the on-site team and Regional Supervisor regarding your feedback, and to get additional information regarding your concerns. In the meantime, if you have any additional information you wish to share regarding your experience, please reach out to me personally at reviews@seldin.com. We will do our best help resolve any concerns or issues there might be. Thank you- Ashley, Seldin Company Lee mas

Thank you for taking the time to provide your feedback for our community. We are disappointed to hear your experience has been less-than-stellar, as we aim to provide the best experience for all residents. We would like an opportunity to discuss how... we can improve and address the issues you stated above. If you are comfortable in doing so, we encourage you to reach out to us at reviews@seldin.com and provide some additional feedback. We will do our best to work to address these issues to help create a better experience for you in the future. - Thank you, Ashley - Seldin Company Lee mas