Woodmont Station at Cranford Apartamentos

When this apartment building first opened it was well kept inside and outside the facility grounds. The maintenance team and supervisor were on top of everything in and out of building. The communication would be excellent with leasing office.
As the years have gone by leading to this year in 2023, as expected there have been plenty of changes but not for the good of the community. The outside grounds like the parking lot and landscaping have dog poop, misc. scraps, paper and garbage around... the building that use to be picked up by the building staff.
However I will say this, the only positive changes that have occurred recently has been the exterior grounds with improving the landscaping such as the gardening. That’s eye catching from the outside but if you walk inside it’s a different scenario.
The inside of the facility, carpets use to be vacuumed and steamed on a regular. Now, tenants need to complain for months in order to get cleaning done. Management hires and let cleaning services go once cleaned but do not keep anyone on board to keep areas clean. The only areas that cleaning is focused at is the club room and office area. I would highly recommend before you sign the lease to walk around the facility and ask about how often is cleaning done during the months in the contract year. Do not get caught into facade of the virtual tour.
The gym is outdated and with the money they charge tenants there should be newer equipment and maintained much better. The in and out of the building should be and feel like a luxury place. This Cranford not some urban area particularly for the reason they charge here. Better off renting in the newer developed buildings in the area. Lee mas

Extremely rude, ignorant, and unresponsive staff from the top down. Will not work with you in any capacity to resolve an issue large or small. We were forced to break our lease only 3 months in due to the level of filth and constant noise disturbances experienced on a night-in/night-out basis. All I can say is, watch your back. The company as a whole will do anything to save a buck; whether that be skimping on staff or backhanding you on their one-sided lease agreement. Stay away!

The real crux of the issue here is maintenance (or lack thereof). To give you an idea, on our move in day, Woodmont had around 4 technicians at any given time that were attentive and addressed problems in a timely manner. This number has now been reduced to the building's tech manager, who to my knowledge was hard work under, lazy, and is unreliable to tenants. Just submitted a work order? Great! Expect to wait a week for a response if you're lucky. The upkeep of the often time broken amenities... (that we pay $375/yr for) including the grills, gym equipment, and shuttle bus won't be addressed for months regardless if you say anything or not.

As for the building itself the units are cheaply made with shoddy appliances. Walls and floors are thin to the point where you're either hearing a stampede from above or domestic disputes next door. While I've met some really nice people here, there's unfortunately more that lack class or courtesy. I've come home to hallways filled with broken glass, old furniture, dog crap, and garbage stacked OUTSIDE the shoots.

Unfortunately there aren't that many nice apartment complexes in the central New Jersey area. We chose Woodmont because it had modern "looking" units compared to most and had moderately quick access to major highways and train lines. Just keep in mind that everything that glitters isn't gold. As hard as it is, keep looking and don't waste your time, money, or sanity with this hell hole. Lee mas

We have lived at Woodmont for a few months now, and everyone we have met has been friendly - staff included. It is a very nice community with welcoming tenants, hard-working people, and in a fantastic area. I have seen other reviews out there regarding management; all I can say is that every interaction we have had has been productive and good-natured. The staff here are willing to work with you and solve any issues amicably - they have done their best to provide the best possible living... experience at Woodmont, and for that we are thankful. Lee mas

This is a letter that I wrote intending to send to the Woodmont Station corporate office but i was unable to locate that contact information.

Dear Woodmont Station,

I am extremely disappointed with the unprofessional and dishonest service I have received. During my close to three years residing in apartment 430( since 6/15/15), I have seen a revolving door of administration and other staff at Woodmont Station Cranford. Dave, in maintenance, was the only constant in the building. As a result,... the management of this community in a professional and service-oriented manner has suffered.

I am writing to protest a $25 fee attached to my final bill. The fee was added to the bill without any explanation. I called the office several times, left messages and visited the office several times and spoke to Asha who repeatedly advised that the manager had “stepped out for an indeterminable period” and that I could try again another time. Finally, after a couple weeks and attempts my husband was called and it was explained that the $25 fee was for patching small nail holes.

When I heard this I was extremely displeased because I had scheduled a 10am meeting with maintenance on my last day. Russel and I went through the apartment with a checklist and he told me that everything looked great. Not only that but he remarked at how well the place had been cleaned! When I explicitly asked him about patching the nail holes he told me NOT to patch them. He said that when residents patch the holes they use too much putty which then makes a bigger sanding job for maintenance. When we explained this to the current manager, whose names I have lost track of after Brian, we were told that the employee Russel was no longer with Woodmont Station. In addition, we were told that since Russel had not documented this in writing we were not believed and therefore being charged.

My advice to present and future tenants: make sure you get everything in writing! It might be interesting to know how many tenants are charged extra small fees and don’t complain. This more than likely creates a nice small revenue stream for Woodmont Station.

Sincerely,

Kirby Ruffner Lee mas