Liberty Towers Apartamentos

Unacceptable service from day 1. Our unit was super dusty when we moved in - so much so that my socks turned grey immediately. Management flip flopped between saying they’d clean it and that they wont because it’s been cleaned twice allegedly. Fast forward one year later we came back from a 10 day vacation and our apartment was flooding hardcore. We talk to our neighbors and the 2 upper units above us reported the issue few days ago but management contracts the cheapest plumber out there who... simply pushes the issue downward vs actually fixing it, causing all units in the same line to eventually flood. Historically management hasn’t offered anyone compensation for their maintenance negligence which is truly shocking when we’re paying for a luxury building. Lee mas

The parking lot Liberty Towers currently faced right across the street is gonna be a new construction site for high rise buildings, the construction is already approved by JC, the quality of living at LT can’t be worse given how close it is to the construction site, in fact, you’d feel you live on a construction site

Title says it best. Finishes are cheap and break often, elevators never work, management is unprofessional, kids and pets out of control.

Amazing view the elevator doesn’t work all the time all the neighbors complain about they pay a lot in electricity, the shopping cars in the lobby are all destroyed and never haven’t no recommend to live here at all the management are so rude!!!

I want to mention that the reviews are weirdly good. All the resident are curious about it ,lol.

1) NO hot water - few times a week in winter.

2) SMELLin the hallway. I can smell it even I put mask on during COVID situation.

3) Elevators have stopped working multiple times. A week after moving in, I was stuck in the elevator over 10 minutes. There were more people trapped in the elevator since then.

4) Concierge issue- In the luxury building, the concierge can give a key for my guests like... a dog walker, nanny, cleaning people or my friends when we put their info in the portal then my guest can enter the house. So I entered my dog walker's information. But Dog Walker called me and said that he couldn't get the key. so I asked the concierge, concierge staff literally said "We don't check the portal so copy the key from the leasing office($15) and give it to your guest. checking portal then give the key is their job! Then there is my question "Why did you guys put this service on the portal that you guys not going to offer?"

They take so much time to find one package. there is long line to get package. fyi, I had to wait over 20mins for my package. to be honestly, this is the management's fault. It doesn't make sense that two staff to work in a two-tower building. one in front desk and one in the back for organizing package. The building I lived in before also had two towers. they had four people worked in the concierge. concierge staff are kind. But I can't say that they're doing a good job efficiently.

5) There's a lot of fly in the tub. "I don't clean often?" NOPE!! my cleaning lady cleans the bathtub once a week.

6) My house is ICY-COLD in winter. Maybe because the building was built so long ago and the windows are too thin?. If you turn on the heater, the house becomes completely dry. but I had to turn on. I kept it on and the monthly electricity bill was over $500. my home is one bed room unit.

7) Management does not care about resident's complaints at all. they Ignore it. I HATE that the way how they talk and their tone of voice is rude.

8) When it rains, floor needs carpet in the lobby and rolled up when it stops raining in other luxury building. as you can see in the picture, they just keep it on with duck tape which is ugly. Lee mas