20/11/24
Disgusting
Regional manager a disgrace, she allows a group of noisy tenants to sit in the lobby on chairs that are for people waiting for a ride. They took so loud the people on the second floor are disturbed for hours. She says She cannot do anything about peoples behavior. We had a pipe break in the stairwell leaking, stagnant, filthy water, moldy water for six days. Horrible moldy smell for a month which caused gnats in our apartments and we were told we had to wait for the exterminators visit at the... end of the month which was two weeks away, of course we called the Board of Health and filed complaint with the state senator. This probably sounds like I’m making it up, but it’s the truth. It’s gone downhill since the new regional manager and the manager, but he just quit after not even a year. I have applications into complexes and just waiting for them to come through. The people that sit in the lobby also annoy any visitor that comes in asking them who they’re going to see what are they doing? Overpriced.
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Administrador de la propiedad en Cedar Street Commons - Senior Living Commu... respondió a esta revisión
Thank you for taking the time to share your feedback. We apologize for the issues you've encountered and the frustration they've caused. We take all concerns seriously, and we deeply regret that your experience has been less than satisfactory.
We’ve... made multiple requests to meet with you directly to discuss these concerns, but unfortunately, those invitations have been declined. We remain open to a constructive conversation and would appreciate the opportunity to work with you to resolve these issues to your satisfaction.
Your feedback is invaluable to us as we continue to improve our services, and we hope you will see improvements moving forward. If you would like to reconsider meeting with us, please feel free to reach out directly to our management team, and we will do our best to assist you. Thank you again for bringing this to our attention.