Royal Oaks and East Gardens Apartamentos

The townhouse is so beautiful and everything was renovated and maintenance people are nice.
Clean and safe community to live

I lived here for 2 years (2022-2024) and enjoyed my time while living here. From the start through the end of my stay, everyone was very kind and respectful. MG was lovely and helped me find the perfect apartment in my budget. Connie was excellent throughout my time there; she was very helpful, respectful, and understanding. The entire maintenance staff were accommodating and provided excellent repairs and service, most especially Alvin and Angel - both of whom always waved hello to me and my... dog. My apartment with the hard wood floors and the washer/dryer in unit, provided everything I needed. I had no issues with bugs and had a lovely patio that let out to the woods behind me, providing me a secured and peaceful time. The only concern I had was the neighbors in the community leaving trash, food, and dog poop everywhere. I cleaned up thoroughly after my pet but witnessed others in the community not doing their part. The staff constantly reminded the community to pick up after themselves; however, multiple neighbors disrespected this rule and did not follow the rules. When taking my dog around on his daily walk, I was concerned what food or trash was left on the sidewalks or the front lawns of the property. I've seen pieces of cake, chocolate which is toxic to my pet, bagels, pizza and many foods thrown on the ground. The police were called weekly as there were neighborly disputes constantly. Overall, the property and the staff members are excellent; however, the neighbors themselves are disrespectful and unclean. I would live here again; I just wish the neighbors would clean up after themselves. Lee mas

Apartment came with mice. Extremely over priced for what is offered.

There is clearly a lack of communication and service in the management office. Something even as simple as picking up our pool passes that we are REQUIRED to pay for even if we have no intention of using the poorly kept amenities is a nightmare. The leasing office opens at 9 am and I arrived at 9:57 am to pick up my pool passes as we were instructed to do. I was told by one of the employees that they could not help me and that I had to call the office ahead of time so they could prepare the pool... passes ahead of time. He also told me to call back when the rest of the team would be in office at 10am. I called back at 11:56 am only to be addressed by an irritable employee saying they would NOT prepare the passes unless the resident comes in person. She spoke to me as if I was an inconvenience - this is NOT how residences deserve to be treated! Clearly a lack of communication, consistency, and kindness. To top things off, when I did come in to sign the form, she told me to simply sign my name, date, and her initials as she pointed to the form. She then became visibly upset with me for not signing my name on the row that listed my unit number (which she mentioned nothing about and instead pointed to the next row on the form to fill out). AWFUL EXPERIENCE. DO NOT LIVE HERE IF YOU DESIRE TO BE TREATED WITH RESPECT. Lee mas

The Maintenance team here SUCKS !!! The women who answers the phone for maintenance is rude and doesn’t care about nothing she won’t help you or with your concerns. They only do patch up work they will not replace anything and are very LAZY ! You have to call 10x for someone to come here an be on top on them they don’t care about anyones needs in this complex.