Aspen Court Apartments

9/19/2019
For a so-called luxurious apartment and the amount of money you will pay to be here you could find yourself a nice house that even paying realtor fees would be worth it. For one, this apartments washer and dryer machines are the cheapest you will ever find they have one speed fast and faster and no difference in temperature of the water or the dryer for all cycles. The stainless steel refrigerator is very small. The air conditioning will cool too much some rooms and not the others... the heater will function the same way. The gate to strangers at the front of the complex never works so many strangers could come and go however they please. Forget about having packages dropped off in front of your apartment door (they will be stolen) by ??? , cause anyone could enter these buildings without a key or a security code. The neighbors from the complex next door come through our development and the fence is broken by them and once in a while they will throw stuff and break your windows which will be your responsibility to replace. Since AION took over you will not only pay a water fee but they added a Trash fee a sewer fee and billing fee so count with paying at least $83 more. And if you would ever go thru any financial hardship such as losing your job or becoming ill etc.. even if you pay the rent and $100 late fee they will sue you by the 10th and asses your account with $190 more in legal fees even if you had explained your hardship and promise and pay your total rental bill and late fees by the 11th of the month. Now, knowing all this why would you rent from this "luxurious" development? Lee mas

We have stayed at Aspen for almost 2 years. The first year was okay but after the first year you are not important. They have one of the worst/rude maintenance staff who keep lying and playing games when you ask them to fix issues in your apartment. Our AC is not working for 2 months now, and even after multiple calls/requests, they have not fixed it. They give all kinds of excuses on why they cannot fix it. To help with the heat, they gave us a small window unit in our room and they expect us... to be okay until whenever they get the AC fixed. Although the window unit is appreciated, it is not easy for my family to stay at home as it gets above 80F.

This happened to multiple families living/lived here. I hope nobody else goes through this experience! Lee mas

I’m conflicted with writing this review. I like my place and have not really had any issues until now. This is my second year living here, and has had minor issues with heating and cooling two years in a row. Same thing happened last year when it started getting hot in April my a/c was not cooling. Now my home will reach 85- 89 degrees when the temperature out side is 79 degrees. As you can imagine it’s pretty hot inside. When I called maintenance, the on call sent someone out, thought he fixed... it and didn’t. I waited a little over an hour nothing changed. I called back was told someone is coming back out, no one came. We dealt with it for the remainder of the weekend. But I did call and left a msg. The next business day I got a call and was told it is not a/c season and I will be added to a list. Ok since the weather cooled back down no complaints. A few weeks later I called back as a reminders that temperatures are over 80 degrees the upcoming week and to ensure someone comes to fix the a/c. A few days later some came out left a door tag no one was home will come back tomorrow. Ok no worries, I called when I got home and left a msg with times someone was home and permission to enter either way. When I called the next day to follow up to ensure some one either came out or was still coming out, the manager stated he never got the msg, asked what number did it call and so on. It was around 3:30pm, I proceeded to inquire as to what time were they going to be there. He stated that no one was going to come out, as he had a meeting to attend, and never got the msg. I began to plead that I live on the third floor and my place is extremely hot as we know heat rises. After going back and forth he offered to have some put in a window unit. NOT ACCEPTABLE when it’s 3:30pm and 85 degrees outside. It was not until I requested upper management that the tone changed. After I received a call from his boss that is when the manager came out to fix it in within 30 min. My issue is that I should not have had to request his boss to get the issue resolved. As a resident I did my due diligence, called and followed up. It seems the manager had a lack of empathy which in this business is the wrong approach. I would never make a resident uncomfortable due to the mistakes of my team. And yes mistakes happen! but as the manager he should have come out without being directed by his boss to do so. I am sure if just explained the situation his boss would have understood. Lee mas

I have been here a little over 3 years and have not been satisfied with it. The materials used to construct the apartment are low budget, the property management is rude and our stairs have been collapsing for over a year. The pool is nice but has limited hours and each guest has to pay $10 per DAY. There is no assigned parking and if you live on the front half of the complex, you won’t get a spot if it’s past 7:30 PM, and when it snows you can forget getting a spot past 6 PM. The best thing... about these apartments is the fact that we have our own laundry room. Lee mas

My family and I have been here for about 5 months. The complex is huge and has a sidewalk that goes around the entire community, so you can enjoy a good walk or bike ride. A large park with a playground, courts, and more paths is connected through the woods in the back The apartments are like 1,400 square feet and have a den and washer/dryer. The location outside the complex isn't congested. The complex feeds into Eisenhower, Arbor, and Quibbletown schools. You may or may not qualify for free... busing if you are 2.0 miles or less from the school. You can pay the school district $425 to secure a seat otherwise. Maintenance comes as soon as possible to fix any problems. I like Norma and the front staff. They are no-nonsense, which I appreciate. They treat this complex like a professional business, and I find the employees fair and respectful.

The tenants here seem fine. I don't hear loud music and cars aren't speeding around. There are a lot of families and people walking and enjoying the place. I don't hear my neighbors either, which is a huge plus. I think the wall-to-wall carpeting helps with soundproofing. We picked these apartments because there was carpeting to help with noise between apartments. I like the patios, and the staff keeps the grounds clean and maintained well.

The pool and gym are nice also. I don't have anything negative to say about the place. You get what you pay for here. Lee mas