Villas de la Terraza Apartamentos

I don't think i need to give even a star here ... This place is very horrible to live in. one of the worst management i have ever seen . The complaints given to resolve the issue were never take care off and they even say they have shot maintenance . House is given to me with no vent fan in the bathroom, A/C not working , poor dim lighting and some security issues. its been almost a month and still not resolved it. i walked in to office couple of times requesting to take care at-least some ... hygiene issues like fix the vent in bathroom and help to drain the tub but the said its not emergency so it can be solved when they get time.This is not the hygiene issue for them ... i wish they take care of their tenants in terms of health and safety measures after learning lessons from COVID.The manager is so rude and even gave me the suggestion leave the door open and use the bathroom what happens doing like that . i am very surprised with those words.This was very rude. I saw some reviews, the management responded to reviews stating

"Hello
Thank you for taking the time out of your busy day to leave us a review and voice your concerns. We are so sorry to hear that you are not having a good experience at Villas De La Terraza. We strive to provide the best service at our community. I would like to hear more about your concerns so we can work towards getting them resolved. If you would like to discuss further please call the office.(505) 821-1100
Sincerely,
Villas De La Terraza "

This is just the template they have i guess But i suggest don't walk into their office because you may loose your respect. when i walk in to office ' i asked, can i speak to the manager as i gave complaints they were not resolved then they let me to speak to their manager and the manager says they were not emergency issues so it cannot be taken care of them at this moment. i think 30 days wait time is still not sufficient for them to fix the problem. when i am talking ,at least fix some hygiene issue she said "Out of MY Office the conversation is over"so i feel i have no right to request the service while i pay my rent.

There are many problems in this apartment and the management is not so friendly but their rent compete with nice apartments.

i will suggest not to rent any property where handled by @MEB management services Lee mas

Worst apartment that u can ever move. They have fee for everything. The manager are super rude. They are nice just the first day that’s all. Once you move good luck.

Not safe. I’ve lived here for half a year now and my truck has been broken into because parking policy sucks. You pay for parking and your still not Guaranteed a parking by your apartment it’s a scam to just get money. My bike was stolen off my porch. Within a few days later of stealing my bike someone took the light bulb out of my light on my porch. Seems sketchy like someone is casing my place. They will show you an apartment that looks nice but won’t show you the actual apartment that you’d... be leased in. If they would’ve done that I wouldn’t have leased here because my neighbor is a crack head that drops her trash into my porch, she’s dropped heroin needles that have been used into my porch I’ve told the office that she’s doing illegal drugs on their property which is grounds to be kicked out and they have done NOTHING. I highly DO NOT recommend this place at all. I’ve lived in abq for 7 years nothing like this has ever happened to me until I rented here. Lee mas

These photos are false advertising. Appliances are not updated. But worst is new management, we have lived in these apartments for 3 years and our dishwasher isn't running and maintenance is trying to make us pay to replace it like it's our fault. For the 3 years the dishwasher never ran properly and it has been "fixed" several times. Also our sink broke while not having a running dishwasher and I haven't been able to wash dishes for 4 days because maintenance hasn't shown up. This is a joke.

The new management and staff are excellent and amazing. They really make you feel at home and make sure to take care of any issues or concerns with quick response time. I have seen several renovations that are in the works and can tell that the management takes pride in this property.