Eden Apartamentos

We came to see this apartment about the deal they have about 2 days ago. We truly enjoyed Ms. Brittan's assistance. Before seeing their unit/apartment I was shopping around different apartments as well.

Our consultant led us to the gym area looking at the pool area and etc! Then we proceeded to look at the 2-bed smaller one (I was looking at the smaller one first). After the viewing, she gave us the breakdown cost and answered 1000 questions and she was very helpful. She then offered the... bigger space (which was the one we ended up getting!)

When I came home me and my fiance decided to move the move-in date to a later date instead. Called them and spoke w/ Ms. Vianni and she help me answer all my other concerns since we wanted to update the new breakdown cost of the other unit we wanted. I probably called them 5x that day.
Very helpful and nice as well!

Submitted all other necessary paperwork the next day, called them, and wanted to follow up. They answered all my calls and concerns.

2nd day came in, just in time they promised, we got the approval and everything went through! This time Ms. Tiarra is the one who gave us the final breakdown cost.

They also gave us info about other things like Jetty, cox and electricity when we move in. We spoke to 3 different people and they were all reliable and friendly. Not even once I felt like I ask too many questions or get annoyed. They assisted me from beginning to end.


Lee mas

The property managers to EVERYTHING BUT their job. I have always had a problem with communication issues with the management. They simply don't answer the phone to residents, maintenance requests take months. It's a joke.

This is the worst living situation I have ever experienced. There is continuously excessive noise from the unit next to me, dog barking throughout the entire day, and music blasting. This is no way to live. I have tried to reach out to the property staff three times and have received no response or rectification of the issue. I am a normal 28 year old who works and likes to come home to relax and it is impossible at this complex do not waste your time.

Came here on a Wednesday to inquire and the leasing consultant took about 10min to acknowledge us before she realized we were there. Greeted us with an attitude and it seemed like she hated her job. We went on a tour we were showed an apartment that we weren’t interested in but we needed a 2 bedroom 2 bath and they had such a great deal at the time so i went ahead and applied. It took them 5-6 days before got a decision which ended up in denial. Ive called pretty much everyday since then but... couldn’t get a hold of anyone. Look somewhere else! This company dont value your Bussiness and the customer service and communication with leasing consultants are awful..... Lee mas

The biggest & most serious issues at Eden are the safety and security issues! This is a gated community that is supposed to have security. There is hardly ever security to be found,.. & when you do see a security guard he is hanging by the pool on a lounge chair on his phone texting / playing games.
There was some serious issues with tresspassers on the property! I went into the theater room late at night. Flipped lights on and found a man with no shirt on sleeping in there. Found out he is... not a resident here. (Have been unable to confirm exactly who he was,.. but did receive confirmation he does not live at Eden.. have conclude he was either let in by security or let in by a tenant (if it was a tenant it really makes me nervous what type of person someone is allowing on property that they won't let stay in their own apartment) After sitting down and addressing this serious issue with onsite staff, that same night there was a huge rock propped under the gate to keep it open that would allow anyone to enter the propery. This gate was also the same gate that one would use to head towards the clubhouse entrance where theatre is located.
There are the lies they tell to get you to move in. I moved from out of state & was unfamiliar with where certain towns were located. I knew I wanted to live in Summerlin. The website advertises 'in the Summerlin area' (Good marketing trick) and their instagram page advertises Eden located in Summerlin. Looking at map it looked like it may not be, so I called property expressed my concerns and asked about location. I was given a definite Yes we are in Summerlin. After moving in I found out that was a blatent lie! Eden complex is in Spring Valley.
Before moving in when applying I had picked move in day online, everything went thru but than I was informed they can't hold apartment that long & I would need to take it a week earlier.. I was moving by driving across country. I hustled to get everything together and get here a week early. I came a day early to sign lease & asked to see apartment, they said it wasn't ready yet!
Lee mas