University Gardens Apartamentos

Moved here from DFW a year ago and I absolutely love it. I have the same amount of space for $300 less, they upgraded the playground, the pool opened today but always looks clean, and I've only had one maintenance issue which was resolved instantly. Haven't seen a single roach which is a first for any apartment I've ever lived here.The office and maintenance crew do a great job so I renewed for another year. Polar opposite of my Last two apartments

These apartments are trash pool is false. They remolded a playground but not the units. They also paint bathtubs

1) The pool is false advertising. I moved in late June 2018, and it was only when I asked why no one was ever in the pool, I was told oh yea, it failed inspection and they had no idea when it would be open. I was also told how much the repairs were going to cost, like I was supposed to sympathize with corporate. I could have gotten a nicer place for the same rent if I didn't want a pool.
2) The leasing office has 3 employees in there, but they will not hold packages. So if you're not home all... day, prepare for trips to the post office. The agent I dealt with when moving in, admitted to me that she contacted my boss ABOUT A JOB when she verified my employment. I was mortified and had to apologize to my boss. I haven't seen her in a while so I guess she escaped.
3) No one from corporate replied to me about the pool until October, conveniently well after pool season ended. They totally understood and were going to look into it. OKAY.
4) The neighbors are cool, but they love showing off their bass-blasting speakers. Any time from before 7am until midnight, you can expect the windows to vibrate, and not to be able to think straight let alone read or watch tv, for 20-60 min at a time. So much for security that walks around. I guess I should be happy I haven't been robbed and just keep my mouth shut.
5) My rent is going to go up $100 after a year, because why not. I'm counting the months until I can leave, and get an apartment with access to the pool I'm paying for and maybe decent windows that don't give me a $150 electric bill in the summer and might absorb the noise from the DJs I'm not paying for.
6) Lastly, they hose the place down in paint, so the tub has paint in there, and the shower head is perfectly placed just above my head, and I'm 5'3", so good luck with that, and there have been a few roaches even though I'm on the 2nd floor. Lee mas

These are old apartments that have cockroach issues (they come up from the drain), bedbug issues (seem to either live in the walls or under the carpet) and pigeon problems (poop on the roof and walkways).
The apartments were acquired by a company called "Westland Apartments" - it's a management company based somewhere in southern California and they are ruthless. They raised the rent by $100 a month, they added ridiculous late fees and very quickly give five-day notices. When you try to explain... a situation the person in the office "e-mails" the lady in the office right next to her (even though she can hear the whole conversation because her door is open) just to reject you. They pulled out all the grass we once had just to put in red stone that "bleeds" everywhere.
It's just not worth the money they charge for the place - these are trap houses, tiny apartments with old plumping, appliances, everything. I'm actually afraid of moving out because of the ridiculous charges they will probably try to incur... Lee mas

My review from 9 months ago was all about the bed bugs and not having hot water. Well I have an updated review. My name is Amber. I was a tenant since June 2013. During my time as a tenant at this property we have gone through many different property management companies. I understand there is a transition period between property management, office staff, and maintenance. Since March 2017 Westland Real Estate Group took over the property. My lease expired at the end of April 20017. I tried for... weeks to get a written lease (anything in writing stating what my new rental amount would be). After WEEKS of talking to different office staff, getting conflicting amounts, making appointments to sign my new lease with no actual lease when I show up for the appointment, and never getting anything in writing I had no choice but to move. I turned my keys in May 1 2017. I took pictures of the apartment when I left, I got written statements from the neighbors stating what condition the apartment was in when I left, I also have all the miscellaneous correspondence I had with the new "management" team. I recently received a bill from Westland Real Estate Group with charges for: Cleaning $200, Painting $400, Trash out $120. I find it interesting that corporate was able to create this fraudulent bill IN WRITING and yet they were not able to produce an accurate lease/ rental agreement for a long time tenant. The office staff is deceitful. I asked for corporate information. I was told I had to speak to the office manager. Left messages, went to the office multiple times, conveniently she was never available. Local channel 13 news has done multiple stories about the property as well. Please do research before attempting to rent one of these units. THE COMPLEX ALSO IS PLAGUED WITH SQUATTERS, DUMPSTER DIVERS, HIGH CRIME RATE, BED BUGS, AND ROACHES. THE NEW MANAGEMENT, OFFICE "STAFF", AND MAINTENANCE DO NOT CARE ABOUT THE TENANTS, THEIR WELL BEING, NOR HOW TO RUN A BUSINESS. I will be following up with all agencies. Best of luck and please do not rent from this management company. Lee mas