Willowbrook Apartamentos

I moved in here from California a little over a month ago...

1. Location: right across the street from downtown summerlin. I don't drive and I chose Willowbrook mostly for this reason but it's even better than I thought. I can't stress how convenient it is to have everything so close.
2. The community: the property is beautiful. The amenities are very well maintained and there's lots of grassy areas for a dog to play. So far, I've met really nice neighbors and everyone I've asked has been... really happy with their experience living here.
3. Office staff: they are GREAT!!!! They helped make my move alot easier and they've responded to every request I have quickly. Everyone is very friendly and approachable...it doesn't end after you sign the lease. Since living here, I've needed their help with so many things and, no matter who answers the phone, I know that my issue will be resolved. This is the best customer service I've ever experienced and I'm so thankful for making my transition to NV a smooth one.
3. Maintenance: Zaul and Christian are awesome. I've needed a few things tweaked and/or replaced and, between the two of them, things get done really fast. With such a big property, I thought that I'd have to deal with long delays waiting for my service requests but that hasn't been the case. Both Zaul and Christian are awesome and qualified guys.

So far, living here has been great. I'm glad I chose Willowbrook and I plan on staying for a while. In my opinion, it's the best property in the area. Lee mas

Lived there for 18 months, loved the location in Summerlin and my apartment. Somewhat outdated inside and while they insisted the carpet was new you could tell it had recently been cleaned. Issues - homeless sleeping in cars in parking lot. Masses amount of dog waste everywhere. There were break ins pretty often and the office does not notify the tenants (and your insurance won’t cover). Slow to respond to maintenance issues which needed to be reported multiple times. The main pool looks... nice from outside the gate but there s plenty of stuff floating in the water. The “heated” is not heated. Reported beer bottles in the jacuzzi and they sat there for 3 days. The office staff with the exception of Keyanna are clueless.

I have moved out and they are charging me to replace the carpet. In 40 years of renting I’ve never had to pay for a carpet to be replaced. They showed me pictures that they say are from my apartment but there is no way they are. There are urine stains on the pad under the carpet. My dogs have never peed in the house, not even accidental before or since I’ve moved. I’m stuck between a rock and a hard place so I’m going to pay but go somewhere else. Lots of great apartments in the area - they just aren’t one of them. Lee mas

This is not luxury living as their site suggests! Prior to moving here there was about a 21 day gap from the time the previous tenants moved out so that maintenance could complete all work in the unit as necessary. We chose the 3 Bedroom town homes thinking that they would be better than the apartments, but they are not. Also....Roaches, Roaches, Roaches, and lots of other insects.

Upon arrival to pick up the keys to move in we were told that we had to wait almost 2 hours to move in while... maintenance finishes up. After we were given the keys i inspected the unit and wrote down a long list of items that needed to be fixed by maintenance. There were many things that needed to be either be fixed or replaced. Lee mas

Location! Location! It is located in Summerlin, a very prestigious community, where everything is at a short distance. It is walking distance to the Mall and Red Rock Resort and has easy access to the highways. The townhouse has a great living space, an attached garage, and a front porch. It has great amenities and wonderful views of the mountain; it feels like you are always in vacation. The common areas are well maintained, the staff are helpful and courteous, has a large courtyard with a... pool, lounging and dining areas. It has a country charm but not overwhelming, with the convenience of a city. Lee mas

The apartment for the most part is pleasant to live in, the service from the leasing agents and front office is good. The only complaints I have is that the main pool gets a lot of leaves from the surrounding tree's in it which is bothersome when swimming. And I had a small issue with bugs, but within a week there was an exterminator to take care of the issue.