Zerzura Apartamentos

I am deeply disappointed by the lack of communication here. Despite my repeated attempts to get information about a unit, I received only automated responses that did not address my questions. When I called, the representative was rude and did not provide helpful answers. Unfortunately, due to this experience, my friends and I have decided not to consider renting here. Please improve your communication, as it's a shame to see such a nice property suffer due to this issue.

Guys, I am telling you, this crime rate at this place is outrageous. Cars continuously broken into, cars stolen, people will jiggle your door handles to see if your door is locked (regardless of floor). There have been multiple domestic disputes, personally heard and witnessed, and the property is filthy.

Inside of the units are spacious but your kitchen will fall apart, the HVAC intake sounds like a plane is taking off (you will literally have to adjust the volume on your TV to hear it), and... the fans in the restrooms sound like lawn mowers when on. The secondary bedroom does not come with a light or fan, and they expect you to purchase one and install yourself. All the door open into each other which is very inconvenient.

If you value your safety and mental health, please, look elsewhere. Lee mas

I lived in Zerzura from May 2019 to August 2021 and I cannot emphasize how bad of a community and how poorly managed the property is. To start, there are no security cameras on the property. Multiple cars are stolen from the lot, someone was unlocking the USPS mailboxes at night, there is trash and dog poop EVERYWHERE. As to management they are disrespectful and largely unhelpful. On several occasions the onsite manager was hiding in her office refusing to talk to residents. Do not expect a... response unless you are willing to take a minor issue up the corporate ladder. In the summer the pool is overrun with people who do not live in the community, you can expect to pay for amenities that you don't get to utilize. By our move out the domestic violence and presence of guns was out of control. I spoke to a police officer who stated "if you were my sister I would not let you live here". In one instance someone shot off a balcony at someone and hit several cars in the lot. This used to a wonderful community but towards the of our lease I was genuinely afraid to let my dog out at night. I also witnessed two different instances of people on the hood of a car screaming at the driving while the car was leaving. Honestly, maintenance is a wonderful team who is very responsive and respectful, they are the only part of the community that is worth the STEEP rent. Also, if you live on the first or second floor they have removed all the carpeting on the upper floors so you can expect to hear every footstep and phone call. I really wish I had gotten an honest review of the place before I moved in. Lee mas

I was not happy with responsiveness of management.

I think the property is absolutely stunning and I have met some nice neighbors. But the air conditioning in the apartment is so loud and obnoxious. At first it was loud and buzzed but maintenance fixed the buzzing noise, thankfully but it’s still loud!

I work from home so I have to turn the air off sometimes just so I can talk to clients on the phone and don’t even think about watching tv and having the air on. If someone talks to me from the living room and I’m in the kitchen, we can’t hear... each other over the air. It’s so annoying and I dread having it on but it’s Vegas so I have to have it ??

I also spent way too much money on brighter lightbulbs because the unit is so dark! The ceiling lights in my master and bedroom are no brighter than a night light, they are useless. So I would not stay here longer than my lease for just those reasons. Lee mas