22/12/20
Deceitful and Dissapointing
TL;DR: Not happy about the process and was given the wrong apartment. Also lost the admin and application fees due to being lied to.
I have never been more taken advantage of. I came here looking for my next possible home, since I am relocating for work. I inquired about their “Pyramid” floor plan and was quoted for it. I was told that there were “Pyramid” apartments and so I started the application process.
I drove a total of 3 times from San Jose, California, a total of 4 hour drives each... way, to do the whole process. Move in day came around, I showed up with my truck full of things, got the apartment key and sure enough; it wasn’t the correct apartment layout. I didn’t want that apartment to begin with, so this whole process was a waste of time and money for gas, food and hotel every time I went to do anything.
Chris was great and understanding, but we ended up cancelling the lease because I wasn’t given what I wanted and applied for. We got partial refund; not including the “admin fees” or “application fees”. I shouldn’t have to pay for these, since I wasn’t given the apartment I wanted.
When I went into the leasing office to speak with Max; the person who was helping me with the apartment. She began to raise her voice at me and became confrontational. I was infuriated, but I am a very calm person and composed myself.
If I could I would give this review 0 stars for how everything went. Wasted time, gas, money, and a trip with my truck loaded with things ready to move in.
Super disappointed with the turn of events.
I will be taking my money and business elsewhere.
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