25/10/19
Unprofessional Company Stay Away if you value decency
Greenbush Terrace is an unprofessional company - AVOID! We were repeatedly pushed by this apartment complex to make an appointment yesterday for 4:30 PM. They kept insisting the weekend before to come in for an appointment which we took time off from work, so we drove from over an hour away to see (which they knew as well).
We confirmed 4 hours before that the appointment for 4:30 PM only to be told 20 minutes before 4:30 PM it was cancelled b/c "Our agent had a calendar conflict today at... 4:30pm for Greenbush Terrace." They couldn't tell us this hours or the days before? They have/had zero professional courtesy. If you scroll down this page, you can also see that the company seems to have this recurring problem, so I am glad I avoided this place!
There appeared indifferent for pushing us for an appointment, cancelling 20 minutes before, and provided an insincere apology. From what we've experienced, they genuinely don't care if they waste your time at your expense, and will give excuses for their behavior.
I would be skeptical of any promises, and claims made here. Customer service is not important here, and applicants are clearly not valued. I'm sure the company will write a cliched response on how it's sorry.
Our credit is excellent, and we have a combined income over 6 figures, own property, etc. and are 'model tenants.'
Overall, you would better be served with a company that doesn't treat prospective residents as disposable, that are far more courteous, and professional.
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