27 on 27th Apartamentos

I lived here for 15 months and moved out in May 2018. The building is nice and has a great location, but two main drawbacks you should think about before renting here. First, there are only 2 elevators, and this building is like 30 stories tall. There is no freight, it honestly seems like they cheaped out during construction and just went with 2. Multiple times a month I would leave my apartment to go to work and find out one elevator was being used by someone moving and the other locked by... maintenance for trash collection. I either would wait up to 20 mins and be late for work, or I would walk down 9 stories; this is ridiculous for a luxury building and happens way too often. My main issue, is the terrible management. They are impossible to get a response from and provide little guidance. When I moved out, I scheduled a walk through with the super who found no damage. I was provided with no help or guidance moving out, the building didn't even tell me where to leave my keys. Then when its time to get my deposit back, management keep $400 to replace the vanity in my bathroom. I got no explanation or proof, and the super said the place was perfect during the inspection. I called and was told I needed to submit a dispute for the deposit in writing, and nothing could be done over the phone. I sent my letter, now months later have heard nothing. I feel like the management basically stole $400 from me, kind of a joke from a place that calls themselves luxury. I plan to take them to small claims court and contact the BBB, will update when we see how that goes. My advice, just avoid this place, plenty of newer and nicer buildings on the block that are honest and won't ding you on the exit just because they can. Lee mas

There are many thousands of units in the neighborhood, don't make this one of your options. I've lived there for four years and agree with all the 1 stars. And the final insult, I was told I'm being charged for the minor and barely noticeable scratches on the microwave and freezer doors at my exit inspection (which by the way they did a pre-final inspection a couple of weeks before I moved out and did not mention any of this). They say they have to replace the appliance doors because they have... to be perfectly new for the next tenants. No such thing as wear and tear in their minds. You will be expected to pay for anything and everything they can come up with. Unreal! It's Heatherwood management company that is the problem, not the staff. Lee mas

I've lived here for two years and one year too long. Gas was out of service for over 5 days. Elevators have been out of service for over a month at least twice. I have been waiting on a replacement key for over a week now with no word of when i will receive it. The building super left today before 4:30 pm - so I can't ask him.

All I can do is echo the sentiments of the reviews below. This building is "managed" by people who are hostile to their tenants for no discernable reason. You will regret signing a lease with Heatherwood at 27 on 27th.

Management is unwilling to respect or communicate with its residents. I've had more problems here with basic apartment features than when I lived in a run-down prewar building. They have an email system to communicate with us, but don't use it when it's important. Problems I have had in this building in less than a year include:
1) Gas leaks that management ignored despite residents pointing out the gas smell. ConEd required them to shut off ALL gas to the building to do emergency repairs. This... resulted in no heat and hot water for FIVE DAYS. No showers, no heat, no cooking.They got 4 violations from the city for the lack of heat and hot water, slow repair, and failure to provide access to city inspectors. All management offered was some dinner.
2) One out of the two elevators was completely out for over a month. The management barely communicated about status and seemed in no rush to get it fixed. They only acknowledged the problem when people constantly reached out to them on social media.
3) Boiler out during a blizzard and worst of all NOBODY TOLD US. We had to call down to the front desk to figure out why our heater was blowing cold air.
4) Both elevators completely out overnight and ZERO communication from management to warn people that when they came home they would have to walk up up to TWENTY SEVEN flights of stairs. Due to my plans that evening, I had to walk up and down the stairs over 20 floors twice. When I complained, the person in the management office was super rude to me.
5) They will try to charge you fees even to move in or move out. They send threatening letters about airbnb when we have serious building maintenance problems ongoing. Their priorities are not in the right place. Lee mas