19/5/23
Poor Handling of Situations
I had a few experiences here that ruined it for me. For one, don't ever fill out the surveys they send you because they are not anonymous. A few months after we moved in, I filled out a survey that they sent to my email. In my survey I expressed my disappointment with a few interactions I had in the mail room. The next day I go pick up a package and the mail guy confronts me about what I wrote and goes into detail on specific things I mentioned in the survey. He then admitted that management had... told him what I wrote and that he was very upset with me. Mind you, I never submitted a complaint regarding the incidents, I just thought I was submitting an anonymous survey in which they ASKED for feedback. I felt so uncomfortable and upset every time I had to pick up packages after that. I also called management to express how upset I was with their confidentiality and they didn't even care lol.
The next thing I would like to highlight is the whole AC situation. The project was not completed on time and the entire building had no AC during a heat wave. It really was unbearable and unlivable. The best part is management sent a terrible "apology email". Funny because when they were doing repairs in the lobby they hosted a breakfast for residents, but when they create horrible living conditions, they barely even acknowledge it. It was actually hotter in the apartment than it was outside. The windows barely open so there wasn't even airflow. It was so bad I would've rather left my dog in a locked car on a hot day with the windows rolled up than my own apartment. When we confronted management they said "sorry for the inconvenience". How is this a luxury building and they get away with things like this? Least they could've done is offered refreshments in the lobby lol.
Also would like to acknowledge the mail room hours. 8:30-5:30pm. Good thing I work from home because my boyfriend works from 7:30am-7pm in office and is never home in time to get his mail.
Only good thing about this place was the maintenance staff and doormen (and woman). They were great and always so nice. Overall though, this place sucks. Also, you will be paying a ton in utilities (way higher than average).
Reseña de Apartments.com
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Administrador de la propiedad en 95 Wall respondió a esta revisión
Hello there, We sincerely apologize for the negative experience you had during your residency. The surveys we provide to our residents are designed to gather feedback and insights that help us identify areas for improvement in order to enhance the... experiences of all residents and visitors. It is truly regrettable to learn that you felt uncomfortable with your interactions with our team after submitting your survey, as that is not at all our intention. We genuinely value your feedback and would like to assure you that we take it seriously. Your comfort and satisfaction are of the utmost importance to us and we are sorry this was not made clear to you. We wanted to provide you with some additional information regarding the recent cooling tower upgrade in our community. Regrettably, an unexpected weather event in April brought about unusually high temperatures for several days. As a result, we were unable to activate the cooling system due to the ongoing upgrade, as it is connected to the HVAC units. We genuinely apologize for any inconvenience and frustration this may have caused you and your pet during that time. We understand the importance of a comfortable living environment, and we deeply regret any discomfort you experienced as a result. We acknowledge that the current operating hours of our package room, which are from 8:30 am to 5:30 pm, may not be suitable for everyone. If these hours happen to conflict with your schedule, we kindly ask that you reach out to our valet team. They will be more than happy to assist you and make every possible effort to accommodate your specific needs. Your convenience and satisfaction are important to us, and we appreciate your cooperation in communicating any concerns or requirements you may have. Please be aware that the calculation of utility charges is determined by the individual usage of each unit. This approach ensures transparency and fairness in the billing process, as residents are only responsible for the utilities they consume. We sincerely apologize that your residency with us did not meet your expectations, and we deeply regret any negative experiences you had within our community. We genuinely appreciate your time and willingness to provide feedback, and we are dedicated to making the necessary changes to ensure a more positive and enjoyable living environment for everyone. Kind Regards, Callie, WeCare@udr.com