Brook Hill Village Apartments

The heat is controlled below 70 in the winter time. Air rushes through the patio door door is always broke off the hinges office Let maintenance walk in your apartment unannounced .. people in the office is rude and disrespectful. I would not recommend moving there..

This was my first apartment on my own so it really meant a lot to me. It might not be the most modern, but it felt like home. As a young woman, I always felt safe which is a big reason why I chose this location. My dog loved walking around the area. Penfield is very quaint and everyone I encountered was friendly. The residents are a mix of young adults, young families, older people, and lots of dogs.

The women in the leasing office were always so nice and accommodating. So was the maintenance... team, who always came quickly if I ever needed anything. I never felt like they were scamming me the way some apartment offices feel. Instead, I felt like they had my back and were always looking out for me. Which made the place feel even more like home.

Overall I am very happy to have experienced living there. Lee mas

Do NOT live here. Most apartments in the complex have ice damming and if you don't know what that is look it up. They REFUSE to fix it and are only replacing one roof a year. We we're responsible for making sure all the water draining into the windows was captured and dumped. We literally couldn't leave for more then 2hrs in the winter because the water in the apartment flowed into the unit below us and we were blamed.
They never fixed the issue, we have mold on the windows and walls, the water... even drained over an outlet and they didn't care, the carpets were never cleaned. We requested reduced rent and carpet replacement and were denied, they offered carpet cleaning but we were only given two weeks to schedule which was impossible. Surprise surprise the first roof they fixed was where the property manager lives. She is HORRIBLE. Super quick to send you notices about what you are doing wrong, but if you have a complaint she treats you as if you are at fault and is completely unwilling to help. I contacted about a problem and I didn't have the maintenance number, she chastised me about not saving the number and wasn't willing to help so I had to contact the property owner and get the number.I have no idea how she has kept her job this long with her TERRIBLE customer service. Please, for your own safety and sanity, do NOT rent here. It's too expensive for the maltreatment. Lee mas

Brook Hill Village is an amazing place to live. I have lived here for 3 years and have truely had a great experience. The grounds were always well maintained and landscaped. Also in the winter staff were great about plowing the roads and shoveling the walkways early in the morning to make sure we can get to work safely. I loved having areas to walk my dog and Brook Hill even supplies dog cleanup bags for us to use. The location of the aprtments are great, close to everything and just a short... drive to the city. Also close enough to run or walk to a few parks and hiking trails. Overall, Brook Hill is a great and safe place to live. Lee mas

A place with character, beautiful surroundings and the best office staff you will ever encounter regarding your every need. It is very important to know you can count on the friendly and courteous staff. After living here for many years with good and prompt service , I highly recommend Brook Hill Village.