Raintree Island Apartment Homes

If your looking to move in here.. don't unless it's your only option. It's been nothing but bad things since I've moved in here from the dumpster outside my building being lit on fire to nobody cleaning up after their pets. And now a tenant in my building moved in with bedbugs and the entire process has been nothing but a headache. They sent out a letter stating there was a week between appointments so I figured I'd keep things in bags for the week then they tell me DAY OF the second appointment... they had a "typo" and they wouldn't be back for two weeks!?! So now I have 3 weeks of my apartment being in bags and when I asked what they would do about this I was advised I'd receive a call from management and instead get a chain of emails stating it's not their fault and if I'd like to break my lease I can. So I get told I'm SOL or to leave. VERY POOR SERVICE! Lee mas

After being told we would get our entire security deposit back in our move out inspection (I believe his name was Jason) because we handed our keys over 2 weeks early, and left our apartment virtually spotless they decided to keep nearly the entire deposit for "rent owed" For 2 weeks we didn't even have access to the apartment, yet still had to pay for it. Legally we are responsible per our lease, yes I understand that, however we were told differently in the inspection and believed we were... being done a kindness for our intense efforts to leave the apartment better than we took it. If you are looking for a place to live with any kind of decency at all.. I implore you, absolutely do not choose Raintree Island. Every year they would raise our rent $170 a month. They live up to "island" because they will absolutely leave you feeling deserted.

---The property manager responded to reiterate the fact we were responsible for the full term of the lease as it was some sort of new information. Clearly she did not actually read the review. The point is we were told differently by a member of their staff. Management in this complex needs to do better in so many ways.
Lee mas

To start off, there is no security so good luck feeling safe. We’ve had creepy neighbors, weird knocks and someone jiggling the doorknob in the middle of the night which could have been but we wouldn’t know because there’s no security to ensure safety. We live on the bottom floor that is essentially underground and we expected to have big but not like this - they get in from absolutely everywhere. The windows are very poorly sealed and insulted so bugs get in from there all the time. Not to... mention, we just have holes in the walls that no one ever bothered to seal and the doors look like they’ve been chewed on by a dog. In the winter, because of the poor insulation and thin window panes, it is almost impossible to keep up with the bitter cold and it gets unbearably humid in the summer. I wouldn’t recommend this place if they paid me. Lee mas

This place is awful. The management has changed two times while I’ve been here…I’ve been here for 2 months. The staff is rude and unhelpful. The photos are nothing like your apartment they only show the renovated ones. Crime happens here constantly. I see the cops here weekly. It’s awful I absolutely hate this place. If I could give a negative star I would.

We thought having community internet would be fine. Unfortunately, you get locked into one provider (Spectrum) and in this apartment complex's case, you have no access to the router/modem. My wife and I frequently have our connections drop - during Zoom calls and other work related instances. Spectrum customer service has a dedicated line for these "community" internet services and they're of no use either. Stay away if you anticipate having to work from home.