27/2/19
RIDICULOUS
THIS PLACE IS SHADY! At first this place was great, people were friendly. When we ETSed we gave management our orders. When we left fort drum They sent an email to my husband about “fees” we had to pay. The fees were ridiculous, if anyone wants I can send them the email Of the fees through DM. They were asking over 1,300.00. We agreed on most of the fees, but One of the fees that they were charging us for was a large dent on the garage door that was there before we even moved. The same garage... door that we were trying to get fixed since we moved in. My husband had gone countless times to the office to tell them & they either said “put a work order in & we will get it fixed” or “ok, we can also install the automatic door but you’ll have to pay a little extra”. Regardless it was never fixed & now they’re charging us for it. When we got the email we called them & they said that they’d reduce the price, but we still had to pay for a garage door that WE DID NOT DAMAGE! That was late December when they told us that & we haven’t heard back from them until today. Well it was not even mountaineer estates, it was a debt collector ... telling me that what we owed & that they were charging us a termination fee & a garage door fee ... last I check IF YOU HAVE ORDERS YOU’RE EXCLUDED FROM THE “termination fee”.
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