Pheasant Run Apartments

I’ve lived here a couple years and here’s how I feel about it
-reasonable rent
-the neighbors in my building are polite and normal (I can’t say for the others since I don’t live there)
-it’s close to so many parks and trails and just nature in general.
-parking is free!
-They communicate well
-They hold others accountable for their pets

I’m giving it 5 stars not because it’s luxurious or perfect or anything. I am giving it 5 because for an affordable apartment it is an excellent option.

This place was practically unlivable on the day I moved in. In the middle of winter, the coldest day of the year, the heat was not working. I requested maintenance three different times in a period of two weeks. The furnace was never appropriately fixed. I had to have electric heaters plugged in all the time. On top of that, the place was filthy: the air ducts looked like they hadn't been cleaned in years, the back porch area was full of debris, the shower valve busted on the first try,... the screen door on to the porch was broke, there was no screen on the bedroom window. Because I had to have portable heaters on for two weeks my electric bill for 15 days was over $200. After two weeks, the furnace still wasn't fixed and I handed it my keys and walked away. I lost about $1k from this plus all the time I had to take off work. On top of all that, they made me sign a walk-through that I wasn't invited to in order to get the keys on the first day. I wouldn't recommend this place at all! Lee mas

I got my keys on 01/12/2024 and had to sign a walkthrough agreement that I was not invited to. I started to move in on 01/13/2024 and the heat wasn't working. Maintenance supplied me with two electric heaters to keep the place somewhat warm. I moved in on 01/15/2024 and the heat still wasn't working. I had to call the maintenance hotline three different times complain about the heat. I finally gave up on 01/28/2024 and handed over my keys. Who can live without proper heat in the middle of... winter. I wasn't able to work a full day at my job for two whole weeks since I had to be there and see what/if they were doing anything. On top of that: the sliding screen door was busted, the bedroom had no screen, the bathtub/shower valve busted on the first try, vents were filthy and dusty. Also, my electric bill in two weeks was over $200. What a waste of money. DON'T MOVE IN HERE! Lee mas

Day 1 moving in- had a broken water line and broken garbage disposal.
Day 3- water line was fixed but broke my countertop in the process
Month 2+3- wrong rent amount posted both times and had to be corrected in which it took multiple days of calling to get in contact
Month 4- receive a charge for 3 months of renters insurance. Turns out my original leasing agent never uploaded it so when they quit the company now states they never received it. I show them proof I've been covered the entire time... and they state I won't be charged starting next month but I have to pay the previous 3 even tho I was covered. Lee mas

Not well maintained, charge you for any little thing, apartments don’t get thoroughly cleaned prior to you moving in, the lease agent and maintenance don’t communicate or make sure things get fixed in a timely manner. Castle Apartments has really let the place go downhill. I would no longer recommend this place to anyone!!