THE VANTAGE APARTMENTS

the property is older but very nice is maintained. the manager greta has made it clear what they want to. the bare minimum.

from the constantly broken trash shoots, random and frequent water shut offs, flooding parking lot, broken gym equipment, and the list goes on.

I have gone months with a broken stove and shower. only to find out they can fix it right away after i had to go into the office and demand help.

they claim they are busy when ever i reach out over email and calls. they have... even admitted to seeing me call and not answering. when i asked about ignoring my emails they down play how long it has been since trying to get a hold of them. all the while not missing a beat looking for payment.

the office is horrible to deal with instead of ever apologizing they will blame everyone else INCLUDING YOU. its not their fault they cant answer the phone, or give a call back, or they cant respond to emails. that is their genuine belief Lee mas

Terrible service. The dishwasher broke more than a week ago. Nobody wants to fix it. The office says it's not their problem. Another company does it. That company doesn't have any employees now. We have to wash all the dishes by hand. We go to the office every day. They promise to help and call back, but they don't do anything. We talked to the manager Natalia and some guy. They promise, but they don't do anything. The air conditioner doesn't work all summer. The heater kept breaking down in the... winter. Without warning, they introduced a fee for water in the middle of the contract. There are no water meters. They charge as they please. The sauna hasn't worked for a year and a half. They don't have time to take out the garbage. It's very dirty and smells bad. Rats will probably appear soon. There were already cockroaches this winter. The carpets are very dirty. Nobody cleans them. The jacuzzi and outdoor pool haven't worked for two years. But they are working now. This is a very dirty complex with very poor service. They demand payment on time, but they themselves don't want to do anything. I do not recommend you to live here. It may be cheaper here, but it is worse for your health. This is our last year here. Friends are also leaving here. The barrier at the entrance has not been fixed for 2 months. Building number 3. Cedar road 27060. And one more thing. They are willing to pay to leave a positive review here. You can see these photos from other people. Choose other apartments. Lee mas

Maintenance is horrible. I put in a request for my apartment and I’m yet to hear from anybody. I’ve lived here for two years and I don’t think I’m gonna renew my lease here they’re overcharging in the middle of our lease. They increased The rent my charging for the sewage and water. The garbage overflows if we don’t even have it, actual number to security turnover rate is horrible If they’re not careful, they’re gonna turn into slumlords

A 7 year resident of this place.

New Management was very quick to upgrade their offices, specifically the leasing offices. The real bait and switch is the "model" apartment which is 100% the exact opposite of the conditions of the average apartment.

When we moved in the place was pristine with new finishes in the apartment and public areas. A year later the entire property was sold and went downhill quickly.

The practice for garbage is to allow the garbage chutes to fill completely from... the 1st floor to the penthouse before removing the trash compactor bin in the underground garage trash room this chute connects to. Garbage spills out of the garbage chute rooms on each floor as a result.

Carpets in the public areas are disgusting and seldom cleaned. Washers and dryers are 7plus years old, moldy and lint traps are never cleaned. Foyer floors are cleaned with filthy water and ceiling tiles in the public areas are broken, damaged or dirty.

This used to be the original prestige apartment complex on the east side and is now becoming a slum.

Management does not respond to email, phone calls or messages through the online resident portal. The Beachwood Health board and fire department frequently come to the property because of lack of concern by management for safe, clean, and healthy living areas.

Management's new game is to arbitrarily add utility costs to the monthly rent bill even though it is articulated in the lease, the resident is not responsible for the given up charge.

There is no question a lot of the issues originate from bad tenants and tenant's kids who are allowed to conduct themselves in a horrible fashion. Management however has failed to curb this nor address the resulting damages and change in the quality of life that has resulted for the rest of us.

Imagine having an issue which needs to be addressed and your MO is: refuse to be available to those that are affected by it and simply make up the rules as you go. Lee mas

Run from this apartment complex. The management is incompetent and does not care about their residents.

I lived in the Vantage for a year and had nothing but bad experiences. First, the complex is a mess - there is trash throughout the property and in the buildings. The elevators and laundry rooms are disgusting and always filled with trash. Water is also shut off often without notice.

Second, maintenance is terrible. I was without air conditioning for 3 weeks and had to call every day to try... to get someone to look at my A/C unit. Leasing staff often lied to me about when maintenance would be out and it was not until I threatened legal action that someone came out to look at my A/C unit.

Third, I experienced an unlawful entry by maintenance. There was no permission to enter given and no 24 hour notice provided. We had to fight with management for weeks and threaten legal action to try to get them to understand the problem.

Fourth, I had all the outlets break in my kitchen which is technically a fire hazard. This was not fixed for 6 weeks and I moved out before it was fixed.

Do not move into this place unless you want to deal with things constantly breaking and not being repaired. The management is awful and does not care about their residents. Lee mas