Artistry Cincy Apartamentos

I really wanted to like this place. The pros: amenities were nice (except when the pool was constantly crowded with non residents), maintenance staff is friendly and helpful and work quickly. The building is clean. For the rent they charge, the front desk staff/property manager is unresponsive. The garage gate was broken for months while still charging $140/month for parking. There was a millipede problem. Loud neighbors/no noise insulation. At move out, I turned my keys in about a week before... my lease was over, and felt it was weird when they did not do a move out inspection or had me sign anything. After no contact, I inquired about my security deposit and received a final bill. They had charged me prorated rent, claiming I did not move out in time (my lease was up on the 24th, I moved out on the 11th and turned my keys in on the 18th). I have emailed, called and left messages several times to get this corrected. Finally went in person to see what was going on. The front desk staff said they did see my emails regarding this and said that they had no proof I turned my keys in, so that is why they charged me. This would have been a good thing to respond to my numerous emails they confirmed they received and ignored, but I digress. I asked them to confirm my forwarding address (that I provided verbally when turning in my keys) and they did, so again, proof I did in fact talk to someone at move out. I pull up my move out video to confirm the day/time I turned my keys in, and they said they have to consult with the “powers that be” to get this corrected (mind you the manager was there and immediately went into her office the second she heard I had a problem) Have still yet to hear anything. Very unprofessional. If you pay for these "luxury" places, the management style should reflect that. You can find better for less. Lee mas

Helpful and friendly staff. Great place to live within walking distance to Reds Game, Heritage and tons of entertainment. Residents are friendly and fun.

Very happy we made the choice to live at Artistry Cincy! The staff and our neighbors are friendly and helpful. Love having sawyer point as our backyard. We can walk to a reds game, pickleball or work. This place is the perfect way to enjoy Cincy.

Front desk/leasing office is not very helpful. Serious communication issues at this apartment complex. Not easy to get ahold of someone with authority/supervisor experience. Front desk people are young and do not know the answers to leasing or building questions, and will not direct you to someone who can help answer.

While the building is beautiful and many staff members are very helpful, there are serious communication and safety issues and I would think twice before renting here.

Since we moved in a month ago:
1. Two street-side entrances have been left completely unlocked by staff over three separate weekends;
2. The gate to the garage broke labor day weekend such that the garage and building have been wide open to the general public for three weeks. This means anyone has full access to the building... from the garage. No solution has been communicated to the residents and no safety measures taken.

Despite all these things happening, the only communication we have received from the building was to tell residents three weeks ago that the gate was broken and someone would be stationed at the entrance checking for fobs before permitting access. No one was ever stationed to check for fobs and no further updates have been provided to inform residents when the gate will be fixed.

Last week I stopped by the front desk to ask for an update on the garage gate and was told no one at the sales office had any information. I then sent an email to the building manager and a separate email to the general complaint mail box. That too was last week. As of 3 o'clock today (Tuesday) I had not received a response. I therefore went to the front desk to inquire. The person I was talking to walked 15 feet to talk with the manager who told her if I wanted to come back tomorrow I could make an appointment and talk with her then. I once again was provided with no information.

So, the gate to the garage has been open for three weeks with full public access which also means there is full public access to the building. I have stopped by the front office several times and sent several emails to understand what was being done to ensure building safety and so far I have received no verbal answer, no email response and have been told if I want to make an appointment someone can talk to me tomorrow.

I understand new buildings will have problems. But, this total disregard for resident safety and complete lack of communication would make me think twice before renting here. I have talked with many other residents who share my belief that management does a horrible job communicating with residents and addressing issues that have arisen as they open this new building. Buyer beware. Lee mas