24/1/25
Counting down the days until I can move !
I’ve lived here since this past August and have been wanting to break my lease after the first two months. I only moved here because I wanted my door to be inside a building as it’s my first time living alone. On top of the perks of having a trash shoot/ garage and looked past the stains on all the carpet in the building and awful land lord special on the paint job. Since living here there has been endless construction that seems to be getting nothing done. Leaks in the roof the left water... stains and dry wall FALLING from the ceiling DIRECTLY on top of a neighbor’s unit door for weeks without being properly patched. Soft spots in hallways from water damage. Elevators have broke at least 3 times. Trash shoot is broken. Garage door is broken for the second time. Water line issues. Roach problem. My neighbor has a cold( I’ve never met this person but I can here him coughing all night poor guy) I was told by leasing agent unless my neighbors are “blasting chief keef” I won’t hear a thing. I can literally hear conversations and cold symptoms like they are in my unit. The place STINKS literally and metaphorically. Paying luxury apartment prices for roaches and rotting hallways!
Reseña de Apartments.com
Administrador de la propiedad en 801 Polaris respondió a esta revisión
Thank you for taking the time to share your feedback. We understand your frustration and want to address the issues you’ve mentioned.
First, regarding the trash chute and garage gate, the extreme cold we’ve experienced over the past week has... contributed to these problems. The spring that allows the garage gate to roll up and down broke due to the cold, but repairs are underway, and we expect it to be functional again soon. Up until now, the garage gate issues have primarily been caused by individuals not following instructions and being impatient, leading to collisions with the gate. We are taking steps to reinforce gate functionality and will continue to remind residents of the importance of proper usage to prevent future damage. For the trash compactor, a small hydraulic leak caused the recent issue, but this has since been repaired. Additionally, we’ve taken measures to ensure the room stays warm to prevent similar problems in the future.
Regarding the condition of the common hallways, we’re pleased to share that we’ve received approval to replace all common area carpets throughout the building. This project is scheduled to begin in in the next couple of months. We’ve also recently started repairing ceilings after thoroughly addressing the source of the leaks to ensure they do not reoccur.
While we strive to minimize disruptions from construction and repairs, these projects are part of significant improvements to enhance the overall living experience.
We understand your concerns about soundproofing, and we encourage you to let the office know if you are having issue. We have procedures in place to mitigate these types of disturbances, and we will do everything we can to help. As for pest control, we encourage you to contact us directly so we can address any issues in your unit or common areas promptly.
We value your residency and are committed to making improvements to ensure a better living experience for all residents. Please don’t hesitate to reach out to our office with any additional concerns—we’re here to help.
