Runaway Bay Apartments

Where do I even begin? If I could give it a 0 I would. I would write more but there is a character limit. I can't put how long I've been here for anonymity, but just know it's been a sufficient length of time to see the good, bad, and ugly.

The good:
- The beach is the best feature, but you can only have one guest per UNIT.
- The pool is ok when it's open
- There are Grills at the pool and the beach
- They have a basketball/tennis court, but it was closed for the majority of the time I've lived... here for crime reasons
- The gym is open 24/7 just good luck finding anything to disinfect with and several of the machines are broken.
- The corner store nearby is phenomenal and has just about everything you might need in a pinch.

The bad
- Maintenance is the least responsive thing here.
- The electrical in these buildings is old. If it's too windy expect your power to flicker or go out completely. Just about every socket is wiggly and the internet ports on the wall are painted over and many are broken.
- You're stuck with basically one option for internet services
- There is very limited parking unless you want to pay extra MONTHLY.
- The unrenovated units are the definition of landlord makeover. Our floor has a dip in it, our bathroom door doesn't latch, our laundry room door doesn't even stay closed, our counter has a huge gap between it and the wall supporting it that they just filled with caulk (which peeled off), and the paint shows every mark.
-When we moved in there was pink mold in the bathroom
- Way overpriced for what you are (and aren't) getting.
- There is no grace period for paying rent.

The ugly:
- We didn't have heat for months because they took so long to come fix it.
- Our AC was out for almost the entire summer not that it is great at keeping it cool to begin with.
- The towing company is predatory. They tow for: a pass being slightly obscured, tags being expired, parking in the same spot for more than a week (yes I'm serious), and if you are parked anywhere that isn't a parking spot. Yes you are stuck parking far away and needing to walk.
- If the leasing agent tells you that you can do something that goes against the lease make sure you get it in writing + signatures because they do not stick to their word.
- OH fun fact: they have bugs (found them in 3 different buildings) despite forcing everyone to get treated every couple of months. Lee mas

My partner had moved in a couple of months ago. When he moved in the apartment hadn’t really looked like what we toured but it was fine. We figured what we toured would look nicer anyways. However, the one shower didn’t work, the sink leaked and is causing the floor to cave under it, and the bathtub in the other bathroom is also doing the same. When the AC finally went out, a request was put in as an emergency since it was over 80° out. The apartment got hotter than the outside even when we... tried getting fans and keeping the blinds closed. We called maintenance multiple times a day with no answer every day for a week. We also left VM with no responses. He could not stay there as it was so hot. It’s been frustrating to say the least especially since no one is doing anything about it. I read reviews maintenance was bad but what makes it worse is you don’t get any sort of response from anyone. Unfortunately they are only open a limited time so we couldn’t go in during works and there’s no maintenance during the weekend. Lee mas

Staff is rude and inconsiderate, apartment buildings smell disgusting, valet trash pickup is inconsistent, maintenance delays work orders, and when they do “fix” the issue it’s messed up again a couple of weeks later. Oh and the amenities are not just for the tenants apparently there are random people from all over Columbus enjoying the pool, beach, and basketball court when it once was. Car and apartment break ins are frequent.

As a resident since may, I have not had my air conditioner working, and staff will not address and fix it, despite my constant complaints. They won’t communicate with me and refuse to address my concerns. Avoid renting

Very cozy area. Feels like your nestled in a green space oasis. Love the lake. Wonderful office staff.