Runaway Bay Apartments

My partner had moved in a couple of months ago. When he moved in the apartment hadn’t really looked like what we toured but it was fine. We figured what we toured would look nicer anyways. However, the one shower didn’t work, the sink leaked and is causing the floor to cave under it, and the bathtub in the other bathroom is also doing the same. When the AC finally went out, a request was put in as an emergency since it was over 80° out. The apartment got hotter than the outside even when we... tried getting fans and keeping the blinds closed. We called maintenance multiple times a day with no answer every day for a week. We also left VM with no responses. He could not stay there as it was so hot. It’s been frustrating to say the least especially since no one is doing anything about it. I read reviews maintenance was bad but what makes it worse is you don’t get any sort of response from anyone. Unfortunately they are only open a limited time so we couldn’t go in during works and there’s no maintenance during the weekend. Lee mas

Staff is rude and inconsiderate, apartment buildings smell disgusting, valet trash pickup is inconsistent, maintenance delays work orders, and when they do “fix” the issue it’s messed up again a couple of weeks later. Oh and the amenities are not just for the tenants apparently there are random people from all over Columbus enjoying the pool, beach, and basketball court when it once was. Car and apartment break ins are frequent.

As a resident since may, I have not had my air conditioner working, and staff will not address and fix it, despite my constant complaints. They won’t communicate with me and refuse to address my concerns. Avoid renting

Very cozy area. Feels like your nestled in a green space oasis. Love the lake. Wonderful office staff.

I've needed my sink repaired for over 5 months. I've attempted to call them, left voicemails, left emails, used the stupid app (that no one ever responds to), and talked in person, yet they do not reply to ANY calls/messages and in person they assure you that they will get right on it. 5 MONTHS.

And what's even worse is the response is always the same, just take a look. It's copy/pasted explaining that they care about their renters and they want to make it right, just call this number and... explain what's going on. In other words, leave a voicemail that you won't hear about and keep paying rent even if you can't use your sink. Lee mas