The Pines at Tuttle Crossing Apartamentos

I lived in the pines for 2 years. The apartments aren't terrible, but the office and property owner lack responsibility and communication to tenants.

I communicated to them my intent to move out over 60 days before per the lease agreement, handed in my keys a month early and advised I was prepared to pay for the full lease even though I moved out early. Come the next month, I checked the portal to pay my rent and there was nothing due. I called the office and explained I had no charges and was... wondering why. They said I owed nothing and was good to go. No charges on portal, no emails, no phone calls, no mail for the entire month. The following month I got a letter saying I owe rent for the previous month - even though I was told otherwise.

I called Marci (Property owner), explained the situation, and asked why I was told I was free of rent. I provided proof of timestamps of when I called, and she was coincidentally unable to find notes of my conversation or the mistake they made. Compounded with the fact that I was never charged rent for the entire month indicated a serious failure on their end. The office employees are an extension of the management, and if there is no oversight for important interactions such as this, that is indicative of irresponsible practices.

I did my due diligence to ensure I paid what I owed, and due to the mistakes of the office and property manager, I was falsely told I did not owe anything and was never followed up on until the following month. This business does not have accountability for their mistakes, do not trust their word.

Renters agreements are brutal for the tenant, and in these unfair situations the Landlord typically has the upper hand unless they occupy the space while you were still technically under the lease. My advice to future renters; Avoid this place, read the fine print, and when you think you've done your due diligence, think again and record your interactions.
Lee mas

A fine place to live. Feels fairly safe and has streetlights that keep the streets lit at night. However, rent is much higher than other similar apartments and is likely the reason that so many units are empty. Furthermore, the complex doesn’t seem to alert residents when there is crime in the complex such as when a saw bullet holes in a fence that had been covered with white tape the next day or when someone drove their car through the brick wall at the entrance— both happened with no... notification from management. I also saw someone carrying a gun when I was walking my dog one day. Also there is dog poop everywhere! Finally, the gym equipment is old and breaking. New machines are more diverse equipment is needed. Keep in mind that every complex has its flaws. Lee mas

I really enjoyed the apartments I lived in for two years at this complex. They were spacious, had natural lighting, great parking, and good amenities. However, the complex office was highly incompetent. I could never reach them by phone, they never followed up or answered questions, each person you spoke with would tell you something different. If you needed anything from the office you would need to call or stop by multiple times to remind them to do their jobs.
The complex also covered up the... fact that my neighbor murdered someone in cold blood at the entrance of both of our apartments, and never notified the community or surrounding neighbors of what I had witnessed. They never cleaned up the blood outside but were quick to gut the inside of the other apartment to get it ready for new tenants. The only good thing they did in that situation allowed me to an apartment across the complex after I mentioned that I had worn the complex about these neighbors multiple times and if they would have done anything then the entire situation could have been prevented.
The apartments are nice, affordable and in a great area of Dublin, I would just like to warn future tenants that the office has no idea what they are doing. Lee mas

I was very disappointed in the Pines at Tuttle Crossing. We went in for an appointment and while we waited were told to take ourselves on a tour of the model, that would have been fine but when the leasing agent finally found us instead of telling us about the community and letting us know what the amenities were she just asked if we had any questions. We were there maybe 10 min in total. What really bothered me was the lack of follow up. We went to three additional communities that day and... that evening I had emails thanking me for my visit from all but The Pines. We decided on the Pines only because they offered attached garages so I called to ask about how to apply. I had to leave a message and no one called back, I emailed the leasing agent and heard nothing back. By the next afternoon I called again and finally got to speak to someone, they were kind enough to send me the link to the applications. On that Monday I decided to fill out the application but something told me to look up reviews online. I did and found more negative one's than positive, that wouldn't have worried me as much as the lack of follow up or communication. My worry was if we had an issue or a maintenance request would we ever get it solved? If they are like this with potential residents how are they with current ones? I used to be in leasing for an apartment complex and I know the importance of following up with people and also trying to give people a well informed tour. At the end of the day I felt like they cared less. I haven't told them we chose another place and it has been a week with still no follow up to see if I was still interested. I am so glad we chose to live elsewhere. Lee mas

Staff was great before moving in.Once we did, they hang up on me when I asked for what they falsly offered (I have recordings). I have lived here for 8 months and they have not fixed the entrance and pool gate, so we have no access to the pool on holidays, evenings or weekends. The pool is dirty too often. Repairs take a month before completed, my shower has been dripping so much that the walls are yellow now (even after I scrubbed them).
It looks nice outside, but the walls are so thin I can... hear my neighbors talking. The gym is outdated and nasty. I hate it here. Cannot wait to move out!!! Lee mas