Hilliard Village Apartments

*disclaimer these folks changed owners so some of the original reviews are gone/may not be as applicable*

I've given the new owners nearly a year and I'm still disappointed. Several amenities advertised have not been open.

Renovators were once out working near daily - but most presence dropped post-election (make of that what you will.)
Everything from your rent, washing machines, etc., are tied to apps (so if you're unable to use those comfortably, ableist or not this place is a skip.) This... includes separate fees for people doing multiple payments/spilt rent.

Staff is improved, but they don't seem willing to ask tenants how the new help (themselves, renovators, Environmental Pest Management (EPM)) are doing. As such, it's fairly performative. They're trying events, but if you work a 9-5 you're probably never having time to ever be in office/meet them. I struggle to find who HV is for - fees for multiple people payments/ one person never having the time for the office; let alone having to work from home to accommodate staff and pest control with very thin walls. It's not very competitive unless you really need the space of a townhome.

And to address the elephant (or roach) in the room yes we have them. Until HV's new owners make an accountability system for their contracted help you're likely keeping them.

Any request for a call/email is mute; my emails to the office have been ignored and I work all office hours. Lee mas

The apartment itself is spacious, with modern layouts and plenty of natural light. The kitchen is well-equipped, and I love the updated appliances and ample cabinet space. The community amenities are also impressive.

Management and maintenance staff have been responsive and friendly. Whenever I’ve had an issue, it’s been addressed quickly and efficiently.

I recently had the pleasure of living at Hilliard Village Apartments in Twin Creeks, OH, and it was a fantastic experience. The property is well-maintained, with beautifully landscaped grounds and clean, modern amenities. The apartments themselves are spacious and thoughtfully designed, offering plenty of natural light and comfortable living spaces.

The management team is friendly, professional, and always quick to address any concerns or maintenance requests. The community also offers great... amenities, including a pool and a fitness center, which really enhance the living experience. Additionally, the location is convenient, with easy access to shopping, dining, and major roadways.

Overall, Hilliard Village Apartments provides an excellent living environment, and I highly recommend it to anyone looking for a new home in Twin Creeks. Lee mas

Spacious unit good amenities, and great location.