Copper Creek Apartments

Starting off I had great service when touring the apartment and setting up the lease etc. Moving in was good and a quick and easy task. Further down the line into living in the apartment we noticed a few very bad features. The walls are paper thin, you hear everything from the neighbors above you, our dryer was clogged completely and when putting in a support ticket nothing was done. Dirty laundry was left behind the washer and dryer. The paint on the wall is very very cheap. While moving in we... were promised the second months rent for free and they tried saying it was the next months rent and finally honored it when looking back into the emails.

Furthermore, we were denied renewl for our lease when we paid rent every month on time and gave zero problems. When asking for a reason of why but to contact the office. I believe we had one noise complaint from new tenants below us, however, zero explanation of what happened or why.

I would advise avoiding this apartment complex and looking elsewhere. For the price point it is not worth it w/ the complications described with management and the apartment itself. Lee mas

We had a neighbor pound, scream, and cuss at us through our door in the middle of the night for unknown reasons. They then paced back and forth, ran around, and jumped up and down outside while staring at our windows the entire time. Police were called but couldn't do much. We told management we didn't feel entirely safe living by someone who acts like that. Management told us that they would tell the neighbor that they should never interact with us again and should call management or the police... if there is something wrong. I later asked how the conversation went, and I was told that without communicating with us, management decided that they "didn't want to upset the neighbor further." I asked if we were supposed to just hope the neighbor didn't repeat the behavior or even escalate it. In short, management said, "Yes."

We used automatic online payments for rent. Their website did not charge us the last month living there, and it never told us that we missed our payment. We got a voicemail around 5pm telling us we didn't pay and got a letter on our door the next day saying that they were starting the eviction process. Apparently Sandalwood will try to evict you less than 24 hours after telling you that you about a missed payment, even if it is their fault. They said their website doesn't charge some people their final month, so it is a known issue that was not fixed. Also, Sandalwood never sent us a link to their payment aite. We had to request it from them as the next payment drew nearer.

A neighbor had water pour out a light in their ceiling. They called the emergency maintenance number and were told that maintenance couldn't come fix it at all. They were told to tell their upstairs neighbor that they shouldn't use the dishwasher anymore. Our neighbor was never told if it was fixed, and they had a water stain on the ceiling when they moved out.

Sandalwood stopped caring for the property for at least the 7 months we lived under them. Hundreds of weeds grew outside the buildings that were taller than my waist, and they fell across the sidewalk under their own weight. Weeds took over the turf in the dog park. Siding and railings came off the buildings and weren't repaired for months. The pool was lime green. Management stopped putting poop bags in the dispensers, which resulted in dog poop everywhere. The grass was often much higher than my ankles.

The floors are extremely thin. We could hear footsteps and conversations of our upstairs neighbor clearly. Lee mas

I want to start off by saying how poorly Copper Creek apartments have been ever since Sandalwood has taken over. It took me over 3 months to get in contact with their management, they have neglected everything, and do not care about the tenants. If you want to live at a place that does not contact you, raises rent, and charges you for unknown fees this is the place. Also, they have let the entire facility go to the wayside. All the amenities that have been promised in the lease have not been up... to standard and the management just doesn’t care. The walls are thin, the apartment appearance is cobbled up, and hearing from my neighbors, the maintenance workers do not know what they are doing. We will be moving out in one month and cannot wait! Lee mas

Rent has gone up every year, and this time its over $100 just to renew our lease (This is an insane increase, each year its been 10-20dollars max increase but this is absurd) ..these apartments are already high end price range, how this place justifies these type of increases is beyond me.

We were initially attracted to the amenities and spacious closets, however don't be fooled you are living in a PAPER walled apartment, literally. You hear everything your neighbor is doing and then some,... stomping on the floors, dogs barking, phones going off, people laughing, and the list goes on. The walls are horribly thin, if you enjoy hearing your neighbors of all hours, then this is the place for you!

Management: This will be the third time they have changed since we have been here, which makes you wonder what is really going on behind the scenes...There has been noone to contact over the last few weeks, (front has been closed & noone answers the phone) but they sure will bill you for extra fees now, and raise your rent no prob!!
(I was very sad when I tried to contact Nicole, the previous office manager who did a great job..when I heard she left, red flags 100%. )

Recently there has been several cops circling the apartment complex as well, I have seen them out with their canines searching in the wood area running around like they were hunting someone. Mind you, that very night I had a very soft knock at my door, by the time I got to the door at 2am, they were gone...scary to say the least.

Don't be fooled by the pretty exterior (everything is cheaply made), this place has gone down hill and its a huge shame for sure. Constantly changing management companies, tacking on new fees, raising the rent at top end prices already, and SUPER thin walls-this place needs a reality check. Lee mas

First, I want to say beautiful apartment with lots of amenities. However, the noise level is unbelievably loud and disrespectful. If you choose ground level or second floor (walls are thin and no noise ordinance in area) make sure you are aware that are noisy neighbors who have no common sense or decency from banging, jumping, stomping from crack of dawn until night. I have been here a year and waiting to get out from my lease because nothing has been done about it except move me. I find... this distasteful to say the least and it is very sad because I would stay if hadn't been for this. Lee mas